At Cybereason, our Customer Success Managers serve as trusted advisors to our clients, ensuring they maximize the value derived from our industry-leading solutions. We seek mature, empathetic, and tech-savvy communicators who recognize the critical role Cybereason plays in safeguarding our clients' enterprises.
Our Customer Success Managers will also engage with Managed Security Service Partners to equip them for success with Cybereason through proactive and strategic interactions. A successful Customer Success Manager must effectively drive adoption and align both internal and external resources to guarantee value realization. You will utilize your extensive expertise in customer success, project management, and communication to manage expectations, establish robust feedback loops, and facilitate the ongoing enhancement of our internal processes and feedback mechanisms.
As a Customer Success Manager, you will be responsible for our Enterprise and SME customers as well as select Partners.
Skills & Qualifications Required:
- 2-4+ years of experience in customer success, technical account management, sales development, project management, or a related customer-facing role.
- Experience in the cybersecurity domain is highly desirable; candidates with backgrounds in technology, particularly SaaS and enterprise technology, may also be considered if exceptionally qualified.
- Project management experience covering all aspects of the post-sales experience, from small to enterprise-sized customers, including onboarding, product upgrade planning, and feature training.
- Act as the voice of the customer internally; engage the right stakeholders to deliver exceptional service.
- A sense of humor, curiosity, and a positive, can-do attitude are essential to drive solutions effectively.
- Strong internal and external communication skills; ability to communicate effectively and assertively.
- Own the customer health score and renewal risk for your accounts.
- Ability to prioritize, multitask, and perform effectively under pressure.
- Comfortable pioneering new processes.
- Thrive in a fast-paced environment and maintain composure even when the path forward is unclear.
- A background in Partner business is an advantage.
- Familiarity with Salesforce is beneficial, as well as knowledge of Microsoft 365 and Google Workspace.
More About Cybereason:
Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.
Core Values:
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Skills Required
- 2-4+ years of experience in customer success, technical account management, sales development, project management, or a related customer-facing role
- Experience in the cybersecurity domain
- Background in technology, particularly SaaS and enterprise technology
- Project management experience across post-sales (onboarding, product upgrade planning, feature training)
- Act as the voice of the customer internally and engage appropriate stakeholders
- Sense of humor, curiosity, and a positive, can-do attitude
- Strong internal and external communication skills; ability to communicate effectively and assertively
- Own the customer health score and renewal risk for assigned accounts
- Ability to prioritize, multitask, and perform effectively under pressure
- Comfortable pioneering new processes and facilitating internal process improvements
- Thrive in a fast-paced environment and maintain composure when the path forward is unclear
- Background in Partner business
- Familiarity with Salesforce
- Knowledge of Microsoft 365 and Google Workspace
Cybereason Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cybereason and has not been reviewed or approved by Cybereason.
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Flexible Benefits — Remote-work options, flexible PTO, and lifestyle/home‑office stipends indicate adaptability to different employee needs. Publicly available benefits descriptions consistently emphasize flexibility as part of the package.
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Leave & Time Off Breadth — Paid parental leave and a flexible or unlimited PTO approach, along with a robust holiday calendar, point to generous time‑off provisions. Employer-verified PTO information supports that these practices are active, not just advertised.
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Healthcare Strength — Health, dental, and vision coverage are prominently featured, with signals of generous employer-paid options in some markets. Wellbeing resources such as an EAP and mental-health support further strengthen the core offering.
Cybereason Insights
What We Do
Cybereason is the champion for today’s cyber defenders providing future-ready protection that unifies security from the endpoint, to the enterprise, to everywhere the battle moves. Our platform combines the industry’s top-rated detection and response, next-gen anti-virus, and proactive threat hunting to deliver context-rich analysis of every element of a malicious operation.
Why Work With Us
We take on each day knowing we are doing something that is worth our time, passion and brain power, and we believe that we can only solve some of the world’s most complex technology challenges by unlocking the full talents of everyone within our organization.
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