At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools, programs, assisting with marketing requests and more. You are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in office in Palm Beach, FL (150 Worth Avenue).
At Compass You Will:
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
Job Skills & Requirements:
2-3 Years of experience in customer service, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connect well with others, and empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Notice for California Applicants
Los Angeles County Fair Chance Notice
Skills Required
- 2-3 years of experience in customer service, office management, hospitality, or operations
- Previous experience in real estate
- Previous experience with live or remote training
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)
- Ability to establish credibility with key agent decision-makers and influencers
- Great listening skills and empathy for customer pain points
- Passion for creating community and encouraging in-office interaction
- Strong problem-solving and analytical skills
- Skilled communicator with strong interpersonal relationship management
- Meticulous attention to detail and high organization
- Strong creative writing skills and an eye for design
- Ability to work in the office during standard operating hours (100% in-office Palm Beach, FL)
- Ability to lift up to 25 lbs
Compass Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Compass and has not been reviewed or approved by Compass.
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Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive, with some noting fully paid dependent coverage and solid plan options. Wellness resources and assistance programs further support overall health needs.
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Parental & Family Support — Paid parental leave is characterized as generous for both birthing and non-birthing parents, supporting time at home. Company policies also reference family medical leave.
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Retirement Support — A 401(k) with company match alongside an employee stock purchase plan and equity grants adds long-term financial value. These elements broaden total rewards beyond base pay.
Compass Insights
What We Do
A real estate company with a purpose; we are building the first modern real estate platform, pairing the industry’s top talent with technology to make the search and sell experience intelligent and seamless.
Why Work With Us
We are a tech company reinventing the space. To lead the industry requires the smartest tools built by the brightest minds across engineering, design, and strategy. Through our proprietary platform, Compass is changing how agents and clients navigate the process of finding or selling a home. Join our team today!
