The Role
Manage onboarding and post-sale activities for distributors and retailers. Coordinate with internal teams and partners to complete contracts, vendor coordination, CRM updates, reporting, analysis, and lead handling. Prioritize customer requests, drive retailer performance improvements, and support sales operations to grow product adoption.
Summary Generated by Built In
Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, Frazil Fizz, 100% Juice Frazil, Frazil Energy, and Café Tango! We are a growing, high-performance team in search of a Customer Success Manager. If you are a tireless relationship builder, and collaborative multitasker who excels at handling a high-volume of accounts, read on…we may be the perfect team for you!
The Freezing Point sales teams work directly with distributors and chains to bring individual businesses, convenience stores, gas stations, etc. into the Frazil or Café Tango program. While our outside sales teams build and maintain many of those relationships, our Customer Success team leads the onboarding process and carries the sales process over the finish line. Paired directly with a National Account Manager, they manage contract completion, vendor relationships, third-party service providers, and are key to coordinating onboarding activities with all internal Freezing Point teams.
Key Responsibilities
- Serve as the primary in-office liaison for the completion of sales and onboarding of new clients.
- Partner closely with distributors and convenience stores to complete the onboarding process.
- Request program qualifying information from retailers and distributor partners to advocate for machine loan approval.
- Identify sales drivers and action on remediation plans for large chain customers to improve retailer performance and grow sales.
- Complete day-to-day team projects including reporting, analysis, research, and marketing campaigns.
- Prioritize and triage incoming customer requests to help facilitate their needs.
- Work closely with internal groups including Sales, Customer Service, Performance Management, Logistics, and Marketing.
- Manage incoming lead calls as needed, promoting the Frazil product through education.
- Complete all administrative work associated with sales operations including CRM system updates, notation, call backs, etc.
- Other duties and projects as assigned
Skills, Knowledge, and Expertise
Minimum Qualifications & Competencies:
- 2-3 years in sales operations, client success, or account management; preference given to experience in the convenience store industry
Preferred Qualifications & Competencies:
- Bachelor's degree from a four-year college or university
- Proven experience managing high-volume inboxes and large data sets within Excel.
Required Soft Skills:
Our Customer Success team has a broad background in a variety of fields. While specific industry experience is not required, the key skills and behaviors needed to succeed in this role include:
- You have exceptional communication and follow-up. You are a natural born communicator and are comfortable communicating in writing, over the phone, and in person. You communicate well under pressure and have experience navigating high-stakes conversations that have direct implications to budget, customer experience, or contract success.
- You are a relationship builder, both internally and externally. You build rapport through active listening, professionalism, and execution. You know that the success of any B2B relationship hinges on delivering as promised.
- You are a strong team player with a collaborative work style. You empathize before you criticize and always look to find the common ground. You give and receive feedback well. You contribute through sharing ideas but are more focused on the success of the overall team than ego.
- You have a proven system to manage your time. This isn’t your first rodeo. You know your individual work style and have honed your ability to prioritize and triage. You consistently deliver and know when to ask for help.
- You have a passion for details. You are energized by accuracy and enjoy a healthy balance of task-based work and organic, nuanced relationship management. You are capable of managing lots of "little things" while maintaining accuracy and output.
- You are data driven. You use data to direct your work with an eye for efficiency and value-added efforts. Metrics are motivating and you even enjoy some healthy competition now and then.
Physical Demands & Working Conditions:
- Fully onsite position in Salt Lake City, UT
- Work is primarily done indoors and requires sitting for long periods.
- Frequent use of computers, including prolonged periods of screen time
- Frequent communication with team members in writing, over the phone, and in person.
Benefits
Frazil provides a full benefits package including Medical, Dental, Vision, Life Insurance, Voluntary & Supplemental Plans, 401k with Employer Match, PTO and Company Holidays. We also have an on-site gym.
Skills Required
- 2-3 years in sales operations, client success, or account management
- Fully onsite position in Salt Lake City, UT
- Experience updating and maintaining a CRM system
- Exceptional communication, relationship-building, time management, and follow-up skills
- Experience managing high-volume inboxes and large data sets within Excel
- Experience in the convenience store industry
- Bachelor's degree from a four-year college or university
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The Company
What We Do
Frazil specializes in the production and distribution of flavored slush beverages, aiming to enhance the beverage experience for retailers and K12 schools. They are recognized as the largest and fastest-growing frozen uncarbonated beverage (slush) brand in the US.
