Vendelux is transforming how companies discover, evaluate, and maximize the impact of events.
Event marketers are the driving force behind pipeline and brand — yet events remain one of the least optimized and most opaque marketing channels. Vendelux changes that. We provide the system of record for event marketing, giving teams the data and insights they need to make smarter, more strategic decisions.
Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel. Customers often describe Vendelux as an event marketer’s dream. A key part of this is our growing network of event organizer partnerships — where organizers share first-party attendee and sponsorship data, and in return gain access to valuable market insights.
In addition, Vendelux Meetings helps customers turn event insights into action — using AI to identify high-value attendees and automatically book 1:1 meetings with the right prospects at conferences. This allows teams to maximize pipeline generation and make every event materially more impactful.
Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round. Our team brings experience from companies like Bain, ZoomInfo, Airbnb, FanDuel, Shutterstock, Compass and more.
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We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here.
The Customer Success role is a full-time onsite position based in our NYC headquarters.
Scope of Responsibilities
Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
Communicate and promote proven strategies, methods, and processes that lead to success
Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.
Requirements
5F+ years of experience in a Customer Success, specifically at B2B growth stage startups
Owned the full client lifecycle, renewals and upsells
Great team member who contributes to our culture and our business
Takes ownership and demands excellence from themselves and others
Likes a fast paced environment and is a quick learner
Benefits
Competitive base salary and bonus
Healthcare covering medical, dental and vision
Work from our NYC HQ
Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week
Come build a great company with us!
Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds.
Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Skills Required
- 5+ years of experience in a Customer Success role at B2B growth stage startups
- Experience owning the full client lifecycle, renewals, and upsells
- Ability to foster knowledge sharing and community building among customers
- Strong communication skills to promote successful strategies
- Ability to thrive in a fast-paced environment
Vendelux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vendelux and has not been reviewed or approved by Vendelux.
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Strong & Reliable Incentives — Sales compensation is positioned with competitive on‑target earnings, and attainment is described as achievable for many roles. This structure can make variable pay feel dependable when performance targets are met.
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Leave & Time Off Breadth — Time‑off policies include unlimited PTO alongside company‑wide shutdowns, plus paid holidays, sick leave, bereavement, and a listed sabbatical. These practices expand rest opportunities and help minimize work accumulation during breaks.
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Equity Value & Accessibility — Equity and stock options are included with roles, and an employee stock purchase plan is also available. This breadth of ownership programs increases access to potential upside across the organization.
Vendelux Insights
What We Do
Vendelux is the leading AI event intelligence platform designed for event marketers and event organizers. The platform boasts over 160,000 global B2B events, providing users with powerful data-driven insights and an array of tools to optimize their event marketing budgets and event ROI. Founded in 2021 by Alex Reynolds and Stefan Deeran, Vendelux is based in New York City. For more information, visit https://vendelux.com.
Why Work With Us
We are a fast-growing startup on a mission to empower event marketers to lead and thrive. Our team is comprised of hard workers who enjoy collaboration and are results-focused. We have a global team, so meeting up IRL is core to who we are and the business we are building; so we always find time to meet in person and have fun as a team!
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