The Role
Brings a high-ownership, get-it-done orientation—reliable, responsive, and accountable for outcomes
Communicates clearly with customers and internal stakeholders, and is building their presence as a trusted point of contact
Has strong fundamentals of customer success
We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value for Intenseye customers through building trust, providing strategic guidance, and consulting on the Intenseye platform. The outcome is realized and increased value, satisfaction, and renewal of our customers.
This role is a strong fit for someone who is:
What you'll do
Be the trusted advisor and advocate for new US and global customers
Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction with our platform
Engage customers proactively through regular strategy calls to help them derive maximum value from their investment in Intenseye while identifying new usage opportunities
Collaborate cross-functionally to drive customer adoption and support successful renewals
Understand customer goals and co-develop customized strategic plans while reinforcing customer accountability
Monitor customer health and develop risk mitigation plans
Resolve customer inquiries by connecting them with the right teams and resources
Identify opportunities for upselling, deeper product adoption, and optimization of the customer’s current investment
What we are looking for
Passionate about customer success and delivering an exceptional customer experience
Professional experience as a Customer Success Manager within a SaaS company
Able to build and nurture relationships with multiple stakeholders to strengthen partnership and value realization
Comfortable working in a geographically distributed, fast-moving team
Available to work on-site in NYC (Chelsea) 3 days per week
Experience in or strong understanding of the manufacturing, industrial, warehouse or operational environments
Experience in AI tools and workstreams
Startup mindset: High ownership, high velocity, pragmatic judgment.
Willingness to travel up to 20% to customer sites.
Skills Required
- Professional experience as a Customer Success Manager within a SaaS company
- Experience in or strong understanding of manufacturing, industrial, warehouse or operational environments
- Experience in AI tools and workstreams
- Available to work on-site in NYC 3 days per week
What We Do
At Intenseye, we believe protecting people at work is non-negotiable. That’s why we’re building the world’s most advanced AI-powered platform for industrial environments, designed to help organizations move from reactive programs to proactive risk prevention across safety, operations, and quality management. Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen. Powered by cutting-edge AI and Intenseye’s proprietary Sentinel hardware, our platform delivers ethical, highly accurate intelligence across complex worksites. EHS, operations, and quality teams gain continuous leading indicators, deep operational insight, and unprecedented visibility into how work actually happens. Today, Intenseye helps protect hundreds of thousands of workers across 25+ countries - and we’re just getting started.
Why Work With Us
At Intenseye, the work we do saves lives. We build AI that helps prevent injuries in complex industrial environments. We’re a team-first, human-centered company that values ownership, learning, and innovation. If you want meaningful impact and room to grow, you’ll feel at home here.
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