Customer Success Manager

At Bizzy, we’re building Europe’s most complete B2B intelligence platform — blending public & trade registers, dynamic intent data and AI-powered insights so sales, marketing, recruitment and investment teams can spend less time searching and waaay more time actually closing deals.

And that’s where you come in.

We’re looking for a high-energy, hands-on Customer Success Manager who gets excited by helping customers win. Someone who loves building relationships, spotting opportunities, and turning feedback into impact. You’ll be the glue between our customers and the Bizzy squads — Product, Engineering, Sales — and the person who makes sure our users get real value, real fast.

If you’re proactive, sharp, and driven to make customers genuinely successful, keep reading. This one might be your next big move.

📍 Based in Ghent, with flexibility to work from home 2 days a week.

• Own the Customer Journey - You’re the main point of contact from onboarding to expansion — the trusted partner for everything Bizzy.

• Build Strong Relationships - Connect with users, understand their goals, and help them get the most out of our platform.

• Drive Adoption & Engagement - Train, coach, host sessions, jump into calls — whatever helps customers use (and love) our product more.

• Spot Opportunities - Identify where we can add even more value and proactively share insights that help customers grow.

• Bridge Customers & Product - Collect feedback, share insights, and make sure the voice of the customer shapes what we build. #UnitedByGrowth

• Keep Churn Low & Satisfaction High - Monitor account health, anticipate risks, and ensure long-term loyalty.

• Handle Escalations With Calm & Clarity - Solve issues quickly, communicate clearly, and always aim for a positive outcome.

• Challenge How We Work - We’re a scale-up — nothing is “just the way it is.” Improve processes, suggest changes, and help us level up. #LeadTheWay

• Experience in a customer-facing role, ideally in SaaS or tech

• Excellent communication skills, you build trust with ease

• A structured, solution-oriented, proactive mindset

• Ability to thrive in a fast-paced, ever-changing environment

• High energy, ownership, and a “let’s fix this” attitude

• A collaborative approach across Product, Engineering, and Sales

• Fluency in Dutch, English and French

At Bizzy, we grow together, by learning fast, sharing openly, and challenging each other with Candid Candor. We believe in honest conversations that move us forward, not in circles.

We take initiative, act boldly, and Lead the Way — not by talking about it, but by doing it. We back each other up, celebrate wins together, and stay United by Growth, every step of the way.

Yes, we hustle. But we also know when to pause, recharge, and Unwind, because sustainable pace beats constant rush.

Joining Bizzy means joining a team that’s shaping the future of sales tech across Europe. If you’re ready to make your mark and grow fast, we’d love to meet you.

On top of a competitive salary, we offer the following benefits:

• 🛠️ The right tools to do your job without headaches and drama;

  • 💻 Macbook Air

  • 📱iPhone (with subscription)

• 🏥 Healthcare benefits plan (incl Alan daily care)

• 👵🏽 Pension Saving plan via Warren

• 🥪 Meal vouchers

• ⚖️ A Flex Income Plan through Payflip

• 🕛 Flexible working hours and locations, although we love to connect in person at least three days a week.

• 🍏 Fresh fruit in the office (and cookies as well 🤫)

• 🧑‍🎓 Dedicated budget to support your growth and development

• 🎁 Awesome Bizzy merchandise

• 🍺 🎉 🏂 Team drinks and events

🌈 Diverse teams build better products. That starts with you.

Don’t meet every requirement? Apply anyway. We actively want to hear from people of all backgrounds, even (especially) if you’re unsure you tick every box. Confidence gaps and imposter syndrome hold too many great people back. Don’t let that be you.