Bright Insights, Bright Data’s eComm division, is seeking a hands-on Customer Success Manager with proven experience supporting SaaS customers, particularly in Analytics or eCommerce solutions. In this role, you will be involved in all aspects of customer engagement, including success, account management, and customer education.
ResponsibilitiesOverseeing client relationships from onboarding through ongoing support
Managing comprehensive customer engagement, including support, success, account management, and education
Working with mid-to-large clients across Europe and Asia
Expertly handling multiple clients simultaneously, ensuring top-tier service
Monitoring customer health and delivering valuable insights to improve outcomes
Supporting clients across diverse industries and regions
Requirements3+ years’ experience as a Customer Success Manager for SaaS businesses
Experience working with mid to large clients in Europe and/or Asia
Strong collaboration experience with Sales and Product teams to drive customer success
Excellent communication and presentation skills
Tech-savvy with strong analytical abilities and a customer-first approach
Native English speaker
Team-oriented, with a cooperative and adaptable mindset
Skills Required
- 3+ years experience as a Customer Success Manager for SaaS businesses
- Experience working with mid to large clients in Europe and/or Asia
- Strong collaboration experience with Sales and Product teams
- Excellent communication and presentation skills
- Tech-savvy with strong analytical abilities and a customer-first approach
- Must be able to manage tasks autonomously and work independently
- Must be able to analyze data and provide insights and value to the client
- Native English speaker
- Team-oriented, with a cooperative and adaptable mindset
What We Do
Bright Data is the world’s #1 web data platform, supporting the public data needs of over 20,000 organizations in nearly every industry. Our solutions are leveraged to fuel AI as well as research, monitor, and analyze web data for smarter decisions. Bright Data offers a complete web data platform, from award-winning proxy networks and AI-powered web scraping tools, to dynamically refreshed datasets, an unparalleled retail and e-commerce data intelligence suite, and fully managed data services. Making public web data accessible is essential to keeping markets openly competitive and providing different data types to power LLMs. As an industry leader, we are committed to defending public web data. Bright Data has proven that ethical and transparent scraping practices for legitimate business use and social good initiatives are legally sound. We are very proud to lead innovation in web data, with +5,500 granted patent claims.
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