A high energy Customer Success Manager who approaches the role as a builder and owner – this person would be joining Nitra at a critical stage of our growth (Series B).
The CSM would have deep experience working in high-growth technology or fintech companies, ideally within top-tier VC-backed Series A–C environments. The ideal candidate also has experience working in high-velocity SMB and/or healthcare environments.
The CSM will own a large book of healthcare practice customers and will be responsible for customer retention, spend, and expansion. In addition to traditional Customer Success functions like adoption and implementation, CSMs also drive consumption and upsell/cross-sell.
Our CSMs are the primary conduits between Nitra and our healthcare practice customers – from sole proprietors to large PE backed operations – and will interact directly with doctor/owners, C-suite executives, office managers, and practice admins.
Because Nitra is fast growing, CSMs who thrive at Nitra possess extreme proactiveness, attention to detail, and the ability to deal with high levels of ambiguity.
Your responsibilities will include:
Own a large book of business (100+ customers) with clear accountability for consumption, customer retention, and net revenue expansion
Drive consumption and utilization:
Identify and proactively unblock accounts with low or zero spend
Drive customers toward consistent, repeat usage of Nitra across finance, marketplace, and AI products
Monitor daily usage data and take actions to close gaps
Own retention outcomes
Reduce churn by proactively identifying risk and intervening early
Run structured save motions across at-risk accounts
Build durable customer habits to make Nitra the primary day-to-day platform
Deliver expansion and revenue growth
Identify and execute on opportunities to grow spend and new product adoption
Drive upsell and cross-sell motions across finance, marketplace, and AI products
Operate with high velocity
Run high-volume, multi-channel outreach (phone, SMS, email) with bias to action
Engage directly with customers to drive decisions and behavior change
Build and iterate playbooks
Design, test, and scale repeatable motions for use across the entire team
Use data, segmentation, and experimentation to improve performance over time
Translate complex financial and technology concepts into clear, practical steps for non-technical users
Partner cross-functionally (sales, product, marketing, etc) and across timezones (eng is on Taiwan time) to improve onboarding, handoffs, and product features
You have:
Approximately 5+ years of Customer Success or Account Management experience in a high velocity SMB / Middle Market environment, ranked highly amongst peers as demonstrated through target achievement, awards, promotions.
Experience owning a large book of business delivering clear performance metrics (GDR, NDR, consumption).
Demonstrated grit and tenacity, especially within early-stage VC backed environments
Strong operator mindset and comfort working with data, systems, and workflows to drive outcomes
Exceptional communication skills, spoken and written, including high volume phone-based outreach
Ability to simplify complex concepts and drive action with non-technical users
Strong cross-functional and team orientation with the ability to influence colleagues in different departments, offices, and time zones.
- Bachelors or equivalent degree from an accredited institution.
What we offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Skills Required
- 2-8 years of Customer Success or Account Management experience
- BA degree or equivalent practice experience
- Direct experience in customer success or similar relationship-focused positions
- Background in B2B service, focused on small to medium sized businesses
- Experience working in a fast-paced environment or startup
- Experience coordinating cross-functional teams and stakeholders
What We Do
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
.png)
