Your responsibilities will include:
- Managing the day-to-day relationships with private practice owners and admins to ensure high product adoption and satisfaction.
- Build experiments to deliver on retention and expansion metrics such as churn reduction and feature upsells.
- Using surveys, customer interviews, and deep research to determine the best communication strategy for non-tech-savvy users.
- Developing the customer communication strategy for the product to simplify complex fintech concepts for medical staff.
- Working closely with stakeholders across the company to further hone messaging based on direct customer feedback.
You have:
- 2-8 years of Customer Success or Account Management experience.
- BA degree or equivalent practice experience.
- Direct experience in customer success or similar relationship-focused positions.
- Background in B2B service, with a passion for helping small to medium sized businesses succeed in a highly regulated industry.
- Experience working in a fast-paced environment and/or a startup.
- Multiple years of experience working closely with executive-level stakeholders, demonstrating poise and professionalism.
- Experience coordinating cross-functional teams and stakeholders.
What we offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
What We Do
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
