BIScience is a global, AI-driven data company. We deliver a digital marketing analytics and advertising intelligence to brands, agencies, research firms, investors, and platforms across more than 60 markets, including hundreds of Fortune 500 companies. BIScience transforms large-scale, multi-channel digital data into clear, actionable metrics and insights to help organizations benchmark performance and optimize strategy. Our technology is built on high-quality data, robust measurement frameworks, and scalable ML and LLM pipelines that power our products
We are seeking a proactive and customer-focused Technical Customer Success Manager (Data / SQL Focus) to own and grow relationships with our customers. In this role, you will ensure clients successfully integrate, adopt, and derive ongoing value from our data delivery products. You will act as the strategic partner for customers, helping them optimize their data usage, resolve issues quickly, and expand their engagement over time.
Responsibilities:
Customer Onboarding & Integration
• Lead onboarding for new customers, ensuring smooth implementation and time-to-value.
• Coordinate technical setup, integration support, and data validation in partnership with data and integration teams.
Ongoing Customer Success & Retention
• Serve as the primary point of contact for assigned accounts.
• Monitor customer health to proactively address risks.
• Ensure customers meet their business goals through effective use of our data products.
Technical Relationship Management
• Translate customer requirements into actionable feedback for internal teams.
• Support troubleshooting of data quality issues, delivery interruptions, or integration challenges.
• Build strong relationships with customer stakeholders, including product managers, analysts, and engineering teams.
Value Realization & Expansion
• Identify opportunities for upsell/cross-sell and drive renewals and expansion.
• Help customers maximize ROI through QBRs, and strategic roadmap discussions.
Customer Advocacy & Product Feedback
• Act as the voice of the customer internally, advocating for improvements.
• Gather structured feedback to inform product development and prioritization.
• Contribute to scalable CS processes, playbooks, and knowledge resources.
Requirements• 3+ years of experience in Customer Success, Account Management, or another client-facing role within a SaaS or data-driven company.
• Proven track record of managing customer relationships, driving renewals, and ensuring high retention.
• Strong communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders; fluent in English.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Experience with customer success tools (e.g., Salesforce or similar platforms).
• Working knowledge of SQL and database tools, enabling basic data validation and more effective collaboration with technical teams.
• Familiarity with data delivery concepts (e.g., integrations, data formats such as JSON/CSV) – nice to have.
• Experience supporting enterprise customers and navigating complex customer environments – nice to have
What We Do
BIScience is a software technology company providing a suite of digital Intelligence solutions including ad intelligence, consumer behaviors analytics, brand exposure, and consumer purchase data which allows brands, market research companies, publishers, agencies and investment professionals to get deep digital intelligence insights at scale. Leveraging our growing 30M opt-in panel worldwide allows unseen coverage of the online ecosystem, and deepest insights into audience analytics and consumer engagements.
