Flosum is a leading Salesforce-native DevOps platform that enables enterprises to manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency at scale. Built entirely on Salesforce, Flosum empowers teams to streamline releases, improve governance, and drive faster innovation.
Role OverviewWe are seeking a highly motivated and strategic Customer Success Manager (CSM) to join our growing team. In this role, you will own relationships with a portfolio of customers, ensuring they realize maximum value from Flosum’s platform.
You will act as a trusted advisor to Salesforce administrators, developers, and IT leaders, guiding them through onboarding, adoption, and long-term success. This role is critical in driving retention, expansion, and customer advocacy.
Key ResponsibilitiesCustomer Relationship Management- Own and manage a portfolio of smb and mid-market customers
- Build strong relationships with key stakeholders, including Admins, DevOps leaders, and executives
- Act as the primary post-sales point of contact
- Lead onboarding and implementation in partnership with Technical Account Managers (TAMS)
- Define success plans aligned to customer goals and use cases
- Drive product adoption and ensure customers are leveraging key Flosum capabilities
- Help customers mature their Salesforce DevOps processes
- Identify gaps in release management, governance, and compliance workflows
- Provide strategic guidance and best practices
- Partner with Renewal Managers to support renewals and identify upsell/cross-sell opportunities
- Monitor account health and proactively mitigate risk
- Drive customer outcomes that lead to expansion
- Partner with Product to relay customer feedback and influence roadmap
- Work with Support to ensure timely resolution of issues
- Collaborate with Marketing on customer advocacy (case studies, references)
RequirementsRequired Qualifications
- 3–6+ years in Customer Success, Account Management, or related customer-facing roles
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
- Proven ability to manage and grow customer relationships
- Excellent communication and presentation skills
- Must be in EST timezone
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
- Salesforce certifications (Admin, Platform App Builder, etc.)
- High customer retention and renewal rates
- Increased product adoption and usage across accounts
- Expansion within existing customer base
- Strong customer satisfaction and advocacy
- Work at the forefront of Salesforce DevOps innovation
- High-impact role with direct influence on customer outcomes
- Collaborative, fast-growing team environment
- Opportunity to shape customer success strategy and processes
Benefits
- Competitive compensation, incentive structure, and company equity
- Daily coaching, mentorship, and growth opportunity
- Be part of a global, mission-driven team
- Learn from top leaders in Salesforce DevOps and SaaS sales
- Work on exciting challenges in a rapidly growing industry
Skills Required
- 3-6+ years in Customer Success, Account Management, or related customer-facing roles
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce concepts
- Proven ability to manage and grow customer relationships
- Excellent communication and presentation skills
What We Do
What will you do with all your free time? DEPLOY IN MINUTES WITH FLOSUM Flosum is a leading provider of end-to-end secure DevSecOps, data backup, recovery and archival, data protection and security automation, right out of the box. Just like any other cloud solution on Force.com, your organization can be up and running in a matter of minutes. Flosum is the recommended solution by many Salesforce employees, system integrators as well as enterprise organizations who use Flosum. GET MODERN APPLICATION DEVELOPMENT ON SALESFORCE TODAY #MAD #DX Flosum is simple to setup and use right away — Salesforce developers, release managers, salesforce admin, business analysts and more are instantly productive on our platforms. Flosum lives in Salesforce, takes mere minutes to setup, is software agnostic, requires no code skills (but can play nice with GIT), has simple drag and drop UI, is flexible and elastic, is 100% compliant and secure, is approved for government, pharma, healthcare and finance and saves your team invaluable time and money. Let Flosum free your time to get back to what you do best - developing awesome code. We help Enterprise teams build better apps fast. What will you do with your newfound free time? Want to learn more? Book a meeting with us: https://www.flosum.com/book-a-meeting
