Job Description:
This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer’s organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value and retention at the core of that journey.This is an exciting opportunity to join a leading provider of secure and flexible data center solutions that was recently named a top workplace!
Key Responsibilities and Essential Job Functions
- Duties include working in our ticketing system to respond to customer requests, working with service provisioning and data center customer support, and escalating concerns.
- Build and maintain customer relationships in an IT organization post sale
- Onboarding of new customers including platform training
- Create and execute customer engagement plans
- Collaborate with the Sales team for the success of the customer and identifying growth opportunities
- Responsible for maintaining revenue by executing Net Retention Action plans
- Perform other duties as required and assigned
Required Qualifications
- 2-3 years Customer Service Experience in a high transactional role
- Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.
Preferred Qualifications
- Salesforce.com experience
- Contract and Commercial negotiation experience
- 1 year Customer Success experience
Physical Requirements
- Ability to sit for extended periods of time
- Moderate keyboard usage
Base Pay Range: Annualized salary range offered for this position is estimated to be $58,000 - $63,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Variable Pay: This role is eligible for commission. The expected annual commission amount is $7,500 based on achievement of targets and other performance indicators.
#LI-Hybrid
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
What We Do
Flexential empowers the IT journey of the nation’s most complex businesses by offering tailored hybrid IT solutions delivered via the FlexAnywhere™ platform of integrated colocation, cloud, connectivity, data protection, managed and professional services, with three million square feet of data center space in 19 highly connected markets. Our FlexAnywhere™ Solutions allow customers to solve their most complex hybrid IT infrastructure requirements, such as reliability and performance, agility and scalability, and interconnection, seamlessly connecting applications and users.
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