TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
- Build strong relationships with key stakeholders to drive engagement and long-term success.
- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
- Analyze customer usage data to proactively address risks and drive retention strategies.
- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
- Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
- Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
- Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
- A can-do approach with strong problem-solving skills and the ability to work under pressure.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across EST/PST time zones.
- Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.
- Work with a dynamic and innovative team in a fast-growing SaaS startup
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
- Enjoy the flexibility of remote work and a healthy work-life balance
- Competitive compensation package and opportunities for professional growth and development
Top Skills
What We Do
Supercharge Your Salesforce With <No Code> At Titan, we empower businesses to build beautiful web portals, sign documents, send surveys, automate contracts, fill out forms, and much more - all in just a few clicks. Our solutions are fully synced with Salesforce, allowing you to seamlessly send and receive data in real-time with the world's #1 AI-powered CRM. Titan's robust and scalable software is rapidly earning a reputation as the gold standard for Salesforce integration. Ready to see why? Book a demo now and experience the difference. Why Titan? + Faster Time to Market: Slash your development time and get to market quicker. + No-Code Revolution: Simplify your processes without the need for coding, all on one powerful platform. + Custom Solutions for Every Industry: Whether you're in healthcare, education, finance, retail, or more, Titan has you covered with best-of-breed applications designed to solve even the most complex challenges. Our customers and partners are the heartbeat of Titan. We are committed to your success. Need a feature? Request it via our Titan X Lab, and we'll do our best to include it in our roadmap. So, what’s stopping you? Check us out on the AppExchange or visit our website to learn more
