We are looking for a Technical Customer Success Manager to join a fast-growing cybersecurity SaaS company that helps organizations secure their modern software development lifecycle and software supply chain.
This is a highly collaborative, customer-facing role where you will work closely with Product, Engineering, and Sales teams to ensure customers achieve maximum value from the platform. You will serve as a trusted advisor, driving customer adoption, retention, and long-term success.
Key Responsibilities:
Customer Onboarding & Enablement
- Lead onboarding and implementation processes for new customers.
- Deliver product training and best-practice guidance.
- Support customers in integrating the platform into their existing workflows and environments.
Customer Relationship Management
- Build and maintain strong relationships with key customer stakeholders.
- Act as a trusted advisor throughout the customer lifecycle.
- Ensure customers achieve their business and technical objectives.
Technical Support & Problem Solving
- Manage customer inquiries and resolve issues in a timely and effective manner.
- Provide technical guidance and support for complex customer environments.
- Partner with Product and Engineering teams to address challenges and improve customer experience.
Adoption & Growth
- Monitor customer engagement and platform usage.
- Drive product adoption and maximize customer value.
- Identify opportunities for account growth, retention, upselling, and cross-selling.
- Collaborate closely with Sales to support long-term customer success.
Requirements:
- Bachelor's degree in Business, Computer Science, or a related field.
- 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a similar customer-facing role within a SaaS company.
- Strong technical aptitude and ability to understand complex technical environments.
- Excellent communication and stakeholder management skills.
- Proven ability to manage multiple customers and projects simultaneously.
- Strong problem-solving skills and a proactive approach to customer success.
- Comfortable working in a fast-paced startup environment.
Nice to Have:
- Experience in cybersecurity, application security, or cloud security.
- Experience working with enterprise-level customers.
- Knowledge of DevSecOps, SDLC, or software development processes.
- Experience collaborating cross-functionally with Product and Engineering teams.
- Passion for technology, cybersecurity, and customer success.
What You'll Gain:
- Opportunity to work with cutting-edge cybersecurity technology.
- Exposure to global enterprise customers.
- Close collaboration with Product, Engineering, and Sales leadership.
- Significant impact on customer outcomes and company growth.
- Fast-paced, innovative, and high-growth environment.
Skills Required
- Bachelor's degree in Business, Computer Science, or a related field.
- 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or similar customer-facing role within a SaaS company.
- Strong technical aptitude and ability to understand complex technical environments.
- Excellent communication and stakeholder management skills.
- Proven ability to manage multiple customers and projects simultaneously.
- Strong problem-solving skills and a proactive approach to customer success.
- Comfortable working in a fast-paced startup environment.
- Experience in cybersecurity, application security, or cloud security.
- Experience working with enterprise-level customers.
- Knowledge of DevSecOps, SDLC, or software development processes.
- Experience collaborating cross-functionally with Product and Engineering teams.
- Passion for technology, cybersecurity, and customer success.
What We Do
Commit is a global tech services company with offices in Israel, US, Canada, UK, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Cloud, GenAI, Software, IoT, Big Data, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
