Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients. You will serve as a trusted advisor to executive stakeholders, partnering closely with customers to align our solutions with their business objectives and ensure measurable outcomes.
In this role, you will lead complex implementations and ongoing success planning while proactively identifying opportunities to expand product adoption and deliver additional value. You will collaborate cross-functionally with Product, Support, Sales, and Professional Services to advocate for your customers and influence product direction based on customer needs.
As the primary point of contact for your portfolio, you will build strong executive-level relationships, guide customers through best practices and operational strategies, and ensure they are maximizing the impact of our platform within their organizations.
You will also take ownership of high-priority escalations and complex customer challenges, driving resolution across teams and ensuring accountability throughout the process. In this role, you will mentor peers, contribute to Customer Success best practices, and help scale processes that improve the overall customer experience.
Ultimately, you will be responsible for ensuring customer retention, satisfaction, and expansion—acting as the strategic partner who ensures customers achieve their desired outcomes and long-term success with our solutions.
WHAT YOU'LL DO
• Build trust and long-term relationships with all customers in your portfolio
• Support customers across multiple geographies and time zones
• Manage and guide onboarding and implementation, including training and technical account setup
• Lead business operations discovery during onboarding to ensure strategic account configuration; partner with technical teams to deliver customized solutions
• Collaborate with Sales, Product, and internal stakeholders to drive success across the customer lifecycle
• Identify opportunities to grow portfolio revenue
• Monitor account health, flag risks, and surface growth opportunities; deliver consistent and meaningful business reviews to key stakeholders
• Develop and execute customer success plans
• Capture and share customer success stories and measurable business outcomes
• Demonstrate product capabilities and business impact to customers
• Serve as the primary escalation point, triaging issues and driving resolution across teams
• Directly manage escalated support tickets
• Maintain accurate customer and product usage data in CRM and engagement platforms
• Provide structured product feedback and feature recommendations to the Product team
• Prepare and deliver executive business reviews
• Mentor new hires and junior team members
• Support ad hoc projects and cross-functional initiatives across Glofox teams
WHAT YOU’LL NEED
• Excellent verbal and written communication skills; able to engage, present, and build trust with a wide range of stakeholders
• Strong negotiation skills with the ability to manage and follow through on customer commitments
• Customer-first mindset with the ability to manage complex, demanding relationships with professionalism and empathy
• Highly organized and able to manage multiple priorities, deadlines, and accounts simultaneously
• Strong collaboration skills with the ability to influence cross-functional teams
• Analytical mindset with the ability to interpret data and translate insights into action
• Calm and solutions-oriented in high-pressure or ambiguous situations
• 5+ years of relevant experience
• Strong time management, prioritization, and organizational skills
• Self-motivated, accountable, and results-driven
• Ability to manage multiple key accounts simultaneously
• Flexibility to support customers across time zones
• Experience with CRM and/or project management tools
• Advanced Excel skills are a plus
• Experience with Asana and Salesforce is a plus
• Fitness industry or franchise experience is a plus
Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $75,000 - $85,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
WHAT’S IN IT FOR YOU:
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
#LI-REMOTE
Top Skills
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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