Customer Success Manager

CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members.

Location: Manhattan, New York

Hybrid: Three days in the office, subject to change

We are looking for a passionate, results-oriented individual to join our team as a Client Success Manager. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients. Our Client Success team sits at the heart of this mission. The Client Success Manager is a critical customer-facing role which provides daily support, guidance, and growth opportunities to our customers. As a CSM, you will facilitate exceptional experiences and sustained value for CompStak customers by cultivating a relationship as their trusted advisor and advocate based on proactive account management, promoting customer satisfaction, and upsell/cross-sell/renewal of CompStak products and services. Join us and be a vital part of our continued success!

Responsibilities

• Proactively manage a territory of assigned CompStak customers to deliver consistent value across the entire customer lifecycle
• Manage the onboarding of new customers; Coordinate and deliver basic and advanced training, while advising customers on best practices
• Gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio
• Resolve customer issues, collaborate with other CompStak teams; approach all situations with curiosity and creativity
• Build strong customer relationships by maintaining high levels of engagement and communication; lead business reviews based on account segmentation
• Perform data-driven account performance planning and analysis based on customer usage and needs to prioritize opportunity and risk
• Consistently renew and expand customer contracts, meeting and exceeding personal and team goals
• Drive customer advocacy in the form of references, referrals, and case studies
• Actively participate in the evolution of CompStak; serve as the voice of the customer by prioritizing feature requests and platform improvements and insist on excellence in our own Client Success initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Go the extra mile to ensure our customers are successful!

Skills & Experience

• 3+ years’ experience in Account Management or SaaS Customer Success roles
• A verifiable track record of data driven customer retention and growth through passionate customer service
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Familiarity with the commercial real estate industry
• Working knowledge of Salesforce.com
• Undergraduate degree (BA/BS)
• Ability to leverage your creativity, intellect, and results-oriented attitude to advance CompStak’s vision for the future