Director, Strategic Accounts

Reposted 22 Days Ago
New York, NY, USA
Hybrid
150K-175K Annually
Mid level
Fintech • Information Technology • Machine Learning • Marketing Tech • Software • Business Intelligence • Big Data Analytics
Trusted business data built on unparalleled entity resolution.
The Role
The Customer Success Manager will drive client relationships, strategize, and ensure business outcomes while collaborating with various teams. They will manage customer success plans, implement solutions, and foster partnerships with C-suite stakeholders.
Summary Generated by Built In

The Opportunity

Enigma is the most reliable, trusted source of data on businesses in the United States. Built on industry-leading entity resolution and the most comprehensive collection of trusted U.S. government data, Enigma powers KYB, screening and AML compliance, merchant payment risk, and go-to-market account-based data enrichment. Enigma provides ground-truth business identity and financial signal data that financial institutions, data platforms, and AI systems rely on to understand and verify businesses, delivered through APIs and Agents to support mission-critical workflows.

You'll operate as a strategic partner to C-suite stakeholders, applying structured problem-solving to complex business challenges and translating customer needs into product and go-to-market impact.

What You'll Do

  • Own client outcomes end-to-end. Lead the full lifecycle of our highest-value accounts, from onboarding through retention and expansion with direct accountability for revenue growth and renewal targets.
  • Serve as a strategic advisor. Build trusted relationships with C-suite and senior stakeholders, diagnose their most pressing business challenges, and develop tailored strategies for embedding Enigma data into their workflows and decision-making.
  • Drive expansion and commercial growth. Identify upsell and cross-sell opportunities, build business cases, and partner with Sales to close expansion deals.
  • Shape product and GTM strategy. Synthesize customer feedback and market signals to influence Enigma's product roadmap and go-to-market positioning. You'll have a seat at the table.
  • Lead complex engagements. Design and execute client strategy plans, lead implementation initiatives, and coordinate cross-functional teams (Product, Engineering, Sales) to deliver results.

Who You Are

  • 3–5 years of experience at a top-tier consulting firm (MBA or equivalent), investment bank, or high-growth technology company, ideally with client-facing or commercial responsibilities.
  • Structured thinker. You break down ambiguous problems, develop actionable strategies, and drive execution with rigor.
  • Commercially minded. You understand how to build and defend revenue, and you're energized by owning a number.
  • Executive presence. You're comfortable presenting to C-level audiences and navigating complex organizational dynamics.
  • Analytically strong. You're fluent in data, comfortable with SQL and Python, and experienced using data to build narratives and drive decisions.

What Makes This Role Exciting?

  • Ownership with real stakes. You'll have direct influence on Enigma's largest revenue relationships and the company's growth trajectory.
  • Strategic scope. Solve complex problems for industry-leading companies while shaping how Enigma builds and sells its products.
  • Category-defining product. Enigma's unified business identity graph is transforming how companies prospect, onboard, and manage risk and you'll be at the center of that.

Bonus Points If You

  • Experience in financial services, fintech, payments, or data/SaaS
  • Familiarity with data products, APIs, business intelligence tools, or ML concepts
  • Track record of managing strategic and high value client relationships

About Us

Every system that touches a U.S. business depends on knowing who that business is. Compliance teams need to verify it. Lenders need to underwrite it. Payments teams need to size it. Sales teams need to target the right one. AI agents need to reason about it.

Enigma sees businesses the way they actually exist. Government records, online presence, and real card transaction data connected into one verified identity per business. That's why Capital One, Ramp, Shopify, and Clay all build on Enigma. The business identity layer they all share.

Our core values – generosity, curiosity, ingenuity, & drive – guide everything we do, from how we make our most important product decisions to how we work with and support one another on a daily basis. We’re a team of curious, driven individuals with diverse backgrounds and skills, but we’re all passionate about engineering deeper understanding through data—together. If this resonates, we would love to hear from you! 

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Salary Range: $150,000-$175,000, plus commission incentive package.

A note on salary ranges: we pride ourselves on paying competitively for our size and industry. Salary is one piece of a total Enigma compensation package that includes additional benefits and opportunities. All of our compensation packages include equity because we believe 100% of Enigma employees should have the option to purchase ownership in the company and benefit from the value we’re creating together.

Skills Required

  • 3-4 years of experience in consulting or financial services
  • Strong analytical and problem-solving skills
  • Experience presenting to C-level executives
  • Familiarity with Python and SQL
  • Technical degree or MBA

Enigma Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Enigma and has not been reviewed or approved by Enigma.

  • Fair & Transparent Compensation The company frames pay through a published compensation philosophy emphasizing transparency, uniformity, and fairness, including internally shared salary ranges. Compensation is positioned as a “total rewards” package spanning base salary, bonuses, equity, benefits, retirement savings, and non-cash elements such as flexible time off and hybrid/remote work.
  • Healthcare Strength Health and wellness coverage is described as comprehensive, including dental insurance, disability insurance, and Flexible Spending Accounts (FSA). Mental-health and wellness supports are also described as part of the benefits offering in the provided materials.
  • Parental & Family Support Paid parental leave is described as notably generous, with 12 weeks for all new parents and 20 weeks for birthing parents. This breadth is presented as a core part of the overall benefits and wellbeing proposition.

Enigma Insights

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The Company
HQ: New York , NY
71 Employees
Year Founded: 2012

What We Do

Enigma’s data powers sales & marketing campaigns, business verification & customer onboarding, underwriting, and sanctions screening. Enigma is a vast knowledge graph and model supporting programmatic decisions with insights on businesses and individuals.

Why Work With Us

We’re a team of curious, driven individuals with diverse backgrounds and skills, but we’re all passionate about engineering deeper understanding through data—together.

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