Verifiable is seeking a Customer Success Manager to drive customer satisfaction, retention, and growth across a portfolio of customers. This role will serve as a primary point of contact, supporting onboarding, driving adoption, identifying growth opportunities, and ensuring customers realize value from Verifiable.
You’ll work cross functionally with Product, Solutions, Enablement, and Support to deliver a strong customer experience and build long term relationships.
Key Responsibilities
- Develop advanced product knowledge of Verifiable’s suite of products and advise on product best practices and techniques to drive adoption and customer ROI.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Lead Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on current and upcoming business objectives, and share key product updates to drive greater customer value.
Proactively assess customer risk and barriers to value realization. Play a leading role to diagnose causes of customer challenges, create remediation plans and guide the execution of customer recovery plans.
Support renewals through regular quarterly account reviews and business planning.
Collect customer product requests and contribute to Verifiable’s development process.
Provide ongoing recommendations and serve as the voice of the customer to internal teams.
Contribute to internal growth initiatives for the CSM and other teams.
Qualifications
3+ years of experience in a customer success or account management role, preferably in an enterprise SaaS environment.
- Strong knowledge of Salesforce, including custom configurations and integrations preferred.
- Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.
Ability to thrive in a fast moving, rapidly transforming environment.
Proven track record interacting and partnering with C-level, VP, and Director level clients.
Outstanding interpersonal skills with a broad range of external and internal teams.
- A strong sense of ownership and demonstrated history driving outstanding customer outcomes.
Ability to communicate effectively via phone, web conference, and in writing.
Bachelor’s degree in a related field or equivalent years of proven experience required.
Skills Required
- 3+ years of experience in a customer success or account management role, preferably in an enterprise SaaS environment
- Strong knowledge of Salesforce, including custom configurations and integrations preferred
- Bachelor's degree in a related field or equivalent years of proven experience required
What We Do
Verifiable is an API-first, provider network management platform built to help healthcare provider and payer organizations speed up network operations, save costs and streamline the provider experience. Verifiable industry-leading provider data infrastructure connects to thousands of primary sources to deliver real-time provider verification & monitoring to automate the credentialing process - resulting 78% faster turnaround times and millions in added revenue capture. Verifiable works with innovative healthcare provider and payer organizations like Humana, Lyra Health, Talkspace, Modern Health, Wheel, Grow Therapy, and many others. Verifiable is a proud Y-Combinator company whose investors include Craft Ventures, Highland Capital Partners, Tiger Global, The Altman Fund, Struck Capital, Liquid2 Ventures, 137 Ventures, Cooley and Soma Capital.
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