Customer Success Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Inside Sales Specialist is responsible for identifying new sales opportunities, developing and implementing sales strategies, and maintaining existing client relationships. They analyze market trends, evaluate potential areas for growth, and provide strategic recommendations to senior management. The Specialist also conducts product demonstrations, prepares sales forecasts, and provides technical support to clients. This role requires strong analytical skills, excellent communication abilities, and a solid understanding of sales processes and the industry.
Responsibilities:
Sales and Customer Relationship Management:
• Build and maintain strong relationships with customers
• Identify and understand customer needs and provide appropriate solutions
• Conduct sales calls and meetings to present products and services
• Negotiate and close sales deals
• Follow up with customers to ensure satisfaction and retention
Prospecting and Lead Generation:
• Research and identify potential clients and leads
• Cold call and email prospective customers
• Qualify leads and schedule meetings for sales team
• Utilize CRM system to track and manage leads
• Continuously seek new opportunities for business growth
Product and Industry Knowledge:
• Develop a deep understanding of company products and services
• Keep up-to-date with industry trends and competitors
• Educate customers on product features and benefits
• Provide recommendations and solutions based on customer needs
• Attend training and workshops to enhance product knowledge
Order Processing and Management:
• Receive and process customer orders accurately and efficiently
• Coordinate with other departments to ensure timely delivery
• Resolve any issues or discrepancies with orders
• Maintain accurate records of sales and orders
• Monitor and track order status to provide updates to customers
Sales Support and Administration:
• Assist sales team with administrative tasks and duties
• Prepare and send sales quotes and proposals
• Create and maintain sales reports and metrics
• Manage and update customer database
• Coordinate with marketing team for promotional materials and campaigns
High Impact Behaviors:
• Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.
• Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.
• Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.
Qualifications:
• Bachelor’s in Business, Marketing, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong technical skills with proficiency in sales tools and software (e.g., SalesForce, CRM systems).
• Experience in developing and implementing sales strategies and plans.
• Knowledge of experimental design and statistical analysis techniques.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.
• Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.