Customer Success Manager

At Dagster Labs, our mission is simple but ambitious: to empower every organization to build a productive, scalable data platform. We’re the brains behind Dagster, the open-source tool developers love, and Dagster+, our managed cloud. From scrappy startups to global enterprises, thousands of teams trust us to power the data behind their analytics, machine learning, and AI breakthroughs.

We believe the AI era runs on reliable, high-quality data. That’s why we make data platforms easier to test, easier to understand, and actually enjoyable to use. Dagster is quickly becoming the backbone of how the world builds intelligent systems.

We’re a small, well-funded team with big energy and a track record of shipping software people rave about. We aim high and work as a team, holding ourselves to the highest standards and trusting each other to deliver. We care about how we work together: no egos, no drama, just a lot of curiosity and a drive to make something meaningful.

If you want to help shape the future of data and AI and have fun doing it, come build with us.

As a Customer Success Manager (CSM) at Dagster Labs, you will own the post-sale customer experience for a portfolio of high-value accounts, ensuring customers achieve meaningful business outcomes on the platform.

This role is part of a high-touch, account-based Customer Success model:

• You will partner closely with an Account Executive (AE) who owns commercial outcomes (renewals, expansion, business alignment)
• You will own activation, adoption, value realization, and goal attainment—creating the conditions for successful commercial relationships
• This is a quota-carrying role, and variable compensation depends on the ability to retain and grow the account value of your assigned portfolio of customers

At Dagster, Customer Success is not reactive support—it is a proactive, outcome-driven function grounded in delivering value in every interaction (Knowledge, Empowerment, Gain).

• 4–7 years experience in Customer Success, Account Management, or similar roles in SaaS
• Experience managing mid-market and enterprise accounts
• Proven ability to:
  • drive adoption and customer outcomes
  • influence stakeholders across technical and business personas
• Strong analytical skills; able to translate usage and outcomes into business value
• Excellent communication skills (written + verbal), including executive-level communication
• Ability to operate independently and prioritize across competing demands
• Strong conceptual understanding of technical products (data, dev tools, or infrastructure preferred)

• Experience in data engineering, data platforms, or developer tooling ecosystems
• Experience working in CS + AE partnership models
• Experience building or improving Customer Success processes
• Familiarity with:
  • dbt, Airflow, or orchestration tools
  • cloud platforms (AWS/GCP/Azure)
• Track record of supporting expansions or renewals in complex accounts

We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives.

You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are welcome.

The estimated OTE for this role is $120,000 to $160,000.

• What is Dagster, a guide to the problems we solve and the philosophy driving our approach
• A Look Inside the Dagster Labs Culture
• Our Latest Dagster Release
• Introducing the new Dagster+ UI
• Introducing Compass