Your tasks
- Serve as the ongoing technical point of contact for assigned customers following project handover.
- Build and maintain strong client relationships that focus on operational support, system reliability, and mutual success.
- Provide hands-on system knowledge to support issue resolution and performance optimization.
- Coordinate with Kardex service, product, and engineering teams to ensure prompt and accurate resolution of technical issues.
- Support software updates, performance audits, lifecycle planning, and system enhancement recommendations.
- Conduct site visits and performance reviews as needed to ensure service alignment and satisfaction.
- Ensure all client configurations, use cases, and service records are documented and updated.
- Deliver client-facing training and best-practice sessions tailored to their use of Kardex solutions.
- Partner with internal stakeholders to ensure customer feedback is captured and considered in product roadmaps.
- Support internal process improvements by sharing common client needs and gaps.
Your profile
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What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
