Fiverr is looking for a Customer Success Manager to drive revenue growth by activating high-intent, high-budget buyers at scale. This role requires a deep understanding of customers’ business needs, capturing revenue opportunities, and sourcing the right talent to match their goals. The CSM acts as a trusted consultant, helping customers scale their activity, upsell services, and expand into new verticals on the platform.
This is a highly customer-facing role that requires strong customer orientation and excellent communication skills. The CSM builds trusted relationships, leads strategic conversations, and represents Fiverr with professionalism and credibility.
The role operates in a high-volume, fast-paced environment and requires strong adaptability to ongoing changes and evolving priorities. The ideal candidate thrives in constant change, brings structure to ambiguity, and combines strong commercial acumen with analytical thinking. They are tech-savvy and comfortable leveraging AI tools to increase efficiency and scale impact.
Willing to come to the Orlando office as needed. The salary range for this role $60 - $65k with the opportunity to earn a quarterly bonus.
- 2+ years of experience in customer success, account management, or sales
- Experience working in high-volume environments and managing multiple customers simultaneously
- Proven ability to prioritize and perform effectively in a constantly changing, fast-moving environment
- Strong commercial mindset with a track record of driving revenue growth or improving conversion
- Experience working with high-value B2B customers
- Strong analytical skills, with the ability to translate data into actionable insights
- High AI knowledge and hands-on experience leveraging AI tools to scale workflows and productivity
- Excellent communication and stakeholder management skills
- Proactive, self-motivated, adaptable, and results-driven with a strong bias for action
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What We Do
We create opportunities for anyone in the world to build their business, brand, or dream. When you work at Fiverr, you impact the lives of millions around the world. Yeah, it’s a pretty big deal! With Fiverr's Talent Cloud, companies can easily scale their teams from a talent pool of skilled professionals from over 160 countries across more than 550 categories, ranging from programming to 3D design, digital marketing to content creation, from video animation to architecture.
Why Work With Us
Our team is powered by unique minds. We love our team members for who they are and celebrate their diverse backgrounds. Our 'speak up' culture encourages anyone to suggest new ideas, challenge existing ones, and make an impact. Technology can create opportunities for people, and our development is something we're proud of! Fiverr’s platforms
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