Customer Success Manager

Join Choco, where we build and own solutions that reshape a broken food system.

The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.

At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day.
We’re not solving a simple or an abstract problem, it’s messy, operationally complex, and high-stakes.

As a Customer Success Manager, you will own the distributor relationship end-to-end, driving success, retention, and growth from onboarding through long-term expansion.

You’ll partner closely with food service distributors using Choco AI and be accountable for delivering measurable operational improvements while driving adoption, retention, and growth across your accounts.

• Own a portfolio of high-value distributor accounts from onboarding through renewal and expansion

• Build and ship successful onboarding, training, and adoption programs used by distributor teams in live operations

• Work through messy operational workflows, fragmented order channels, and real-world constraints through the adoption of Choco AI

• Make decisions that directly impact customer retention, revenue growth, and operational efficiency

• Improve product adoption and value realization across your accounts

• Take responsibility for renewals, upsells, and proactively managing churn risk

• 3–4+ years of experience in customer success, account management, implementation, or project management, with a track record of owning outcomes

• Comfort operating complex customer relationships and technical products in ambiguity and changing conditions

• Strong judgment in real-world trade-offs, especially in customer-facing situations

• Accountability when things go wrong and the drive to fix the root cause

• Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.

• Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.

• Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.

• In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).

• Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.

If you want to work on real problems, take ownership, and raise the bar, we should talk.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.