The Role
About StarCompliance
StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user-friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360-degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency.
Role
The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long-term satisfaction and platform engagement. A Lead Analyst acts as a senior resource within the team, driving complex client initiatives, supporting continuous improvement, and serving as a subjectmatter expert across Star’s product suite.
Responsibilities
- Client Partnership and Strategic Engagement
- Act as the primary point of contact for a portfolio of enterprise and strategic accounts.
- Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities.
- Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution
- Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing.
- Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes.
- Take end-to-end ownership of requests and issues ensuring timely resolution, proactive client communication and effective coordination across teams. Oversight, Risk Management and Advocacy
- Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities.
- Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs.
- Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing
- Mentor analyst and senior-level team members and support onboarding of new colleagues.
- Contribute to internal playbooks, documentation, and operational standards.
- Champion new product functionality and represent client feedback during product planning cycles.
- Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met.
Skills and Experience
- 5 years in Client Success, Account Management, Compliance Technology, or related roles.
- Experience supporting enterprise clients within SaaS, financial services, or regulatory technology.
- Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls.
- Excellent stakeholder management skills with the professionalism to represent StarCompliance in high-pressure, client facing scenarios and the ability to prioritise effectively in a fast-paced environment.
- The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non-technical audiences.
- A commitment to learning new products, tools, technologies and practices.
- Experience with data integrations (SFTP, APIs, batch file processing).
- Prior experience with compliance platforms – knowledge of StarCompliance platform is advantageous.
- Experience leading or supervising a team or coaching and mentoring junior team members
Preferred
StarCompliance Background Checks
All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.
Equal Opportunity Employer Statement
We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.
This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
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The Company
What We Do
StarCompliance is the world's leading provider of compliance software to the global financial industry. Our clients include asset managers, broker-dealers, private equity firms, insurance providers, investment banks, and diversified financial institutions. Our scalable, easy-to-use solutions provide a 360-degree view of employee and business activity to help firms monitor and reduce risk, meet regulatory obligations, gain efficiencies, and drive employee adoption. Our Employee Conflicts of Interest suite provides clients a single place for monitoring and mitigating potential employee conflicts, covering: personal trading activity; insider trading; private investments, gifts and entertainment spending; outside business activities; and political donations. The STAR Mobile app supports personal trading pre-clearance requests and gifts and entertainment spending submissions, and allows compliance officers and employee supervisors to review and approve those requests and submissions on-the-go. Compliance Control Room centralizes all firm deal-related activity—automatically surfacing critical data that might otherwise be missed—and allowing for easier conflict searches, so deals can be cleared faster and with greater confidence.
