Customer Success Manager

Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com 

Job Overview 
HungerRush is seeking a driven Customer Success Manager to manage a portfolio of restaurant customers, driving long-term relationships and business growth. In this role, you will ensure customers are satisfied, retained, and continually expanding their use of HungerRush’s solutions. You will oversee the entire post-sale lifecycle, identifying cross-sell opportunities, promoting product adoption, and providing strategic guidance to help customers achieve their business objectives with our solutions. This role focuses on managing a high volume of SMB accounts, increasing product adoption and mitigating churn through proactive, yet scalable, customer engagement.

This is a remote role

What You Will Do 

Customer Ownership & Growth

• Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers
• Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services

Strategic Engagement

• Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes
• Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers
• Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio

Risk Management & Retention

• Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health
• Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues

Internal Collaboration & Advocacy

• Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies

• Work with Support and Product teams to surface and resolve recurring customer challenges
• Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness

Required Qualifications 

• 2 – 4 years in Customer Success, Account Management, or a consultative customer-facing role

• Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction

• Excellent communication, presentation, and facilitation skills

• Comfort using data to drive recommendations and demonstrate business impact

• Strong organizational, project management and time management abilities

Preferred

• Experience with CRM systems (e.g., Salesforce)
• SaaS or restaurant technology experience
• Familiarity with POS systems and value-added services (marketing, delivery, loyalty, etc.)
• Bachelor’s Degree or equivalent professional experience

Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.  
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.