Want to be part of a high-impact, fast-growing company?
MedTrainer is looking for a Core Customer Success Manager to join our team.
We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing and Compliance Management.
Job DescriptionThe Client Success Manager (CSM) is entrusted with owning the long-term success, retention, and expansion of MedTrainer's client accounts. This role functions as a consultative partner, translating the client's business goals into an adoption plan and value realization. You will drive proactive communications and touch-points, manage risk across your clients, and act as the client's advocate, ensuring the MedTrainer platform is aligned with the client's operational and financial initiatives. Success is measured by Net Revenue Retention (NRR) (growth and retention of our clients), ROI delivery, NPS (satisfaction), and the strength of client relationships.
What You’ll Do
- Client Engagement & Relationships: Build and maintain strong client relationships to understand goals and support successful platform adoption.
- Project & Adoption Support: Support onboarding follow-ups, monitor usage and engagement, and help clients adopt key features.
- Value & Health Tracking: Track client value and health indicators, using data to proactively address risks and concerns.
- Issue Resolution & Collaboration: Act as a point of contact for client issues, escalating and coordinating with internal teams as needed.
- Client Feedback Advocacy: Share client feedback internally to help improve the product.
- Renewals & Growth Support: Support renewals by documenting value and help identify upsell opportunities in collaboration with Sales.
What You Bring
Experience: Experience in client service or related client-support roles.
Soft Skills
- Strong communication skills (verbal, written, and presentations).
- Client-centric mindset with strong relationship-building and active listening.
- Ability to manage multiple priorities in a fast-paced environment.
- Analytical, proactive problem-solving approach.
- Strategic thinker able to align client goals with business objectives.
Technical Skills
- Strong analytical skills to interpret client data and metrics (e.g., NPS, usage).
- Ability to quickly learn and adapt to new software tools.
Education: Bachelor’s degree in a related field preferred, but not required.
Additional InformationWe Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- 1 Home Office Day per week
- Base Salary: $23,000 MXN
Work Location
📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
If you’re passionate about building strong customer relationships and driving long-term success in a SaaS environment, we’d love to hear from you.
Please submit your resume in English to be considered.
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What We Do
In a not-so-distant land lived an overworked healthcare administrator, who was tired of never-ending compliance tasks. Missing documents, incomplete training, endless credentialing and ever-changing regulations….she felt like she was never getting on top of it all.
But one day, when she turned on her computer, she found an all-in-one compliance platform called MedTrainer. From henceforth her work-life changed for the better.
Training and onboarding became automated! All compliance-related documents were in one place. And credentialing headaches became a thing of the past because MedTrainer made it so easy.
Since we’re here on LinkedIn, you know MedTrainer isn’t just a fairytale. We have an expert-designed software platform and a dedicated team of compliance professionals ready to help you with OSHA, HIPAA, CMS, HR, eLearning, Self-Managed or Fully-Managed Credentialing, and so much more.
We also have solutions for Policy and Procedure Management, Safety Plan Authoring and Management, Incident Management, Credential Management, Safety Data Sheet (SDS) Management, Contract Management, Equipment Lifecycle Management, plus other compliance issues.
Welcome to the MedTrainer family. We look forward to hearing your story soon. Contact us or visit www.medtrainer.com today to learn how we can transform compliance management for you.
