About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role Summary
Location: Sao Paulo, Brazil
Hybrid
Full-time
We’re looking for a highly motivated Customer Success Manager based in Sao Paulo, Brazil. The Customer Success Manager will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions. The primary responsibilities will include working with our larger customers to co-build their growth strategy and increasing market penetration by adapting Payoneer’ s product and services portfolio. Additional responsibilities include implementing innovative initiatives for the longtail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a very dynamic, challenging, multidisciplinary, and cross-functional environment to successfully build and implement our growth strategy in the region.
What you’ll do:
- Play an active role in building long-term relationships with Payoneer Partners in the LATAM Region; Portfolio of 80-100 accounts
- Engage the onboarding, retention and cross-selling to increase the payee population of the partners under their Portfolio
- Build a growth plan in sync w/ other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the region
- Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
- Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
- Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth
- Be entrepreneurial to develop what is needed to bring the opportunities onboard
- Build business success stories and case studies
- Drive events, below the line activities and represent Payoneer in industry forums to drive awareness
Who you are:
- 2+ years of account management, business development or other relevant experience in Fintech/payments industry
- Bachelor's degree, preferably in business or industrial engineering
- Fluent in English + Portuguese
- Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
- Strong written and verbal communication skills
- Ability to present a business case to key stakeholders
- Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
- Record of accomplishment in meeting and exceeding business targets
- Ability to make decisions in a changing environment, anticipate future needs and drive results
- High level of organization, focus, and ability to work under pressure
Join the Payoneer Family - check out Our Values and apply today!
#LI-AB4
#LI-Hybrid
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Payoneer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Payoneer and has not been reviewed or approved by Payoneer.
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Healthcare Strength — Healthcare coverage in the US is described as fully funded for medical, dental, and vision. Feedback suggests this materially boosts the value of total rewards.
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Leave & Time Off Breadth — Time off includes 20 PTO days and supportive flexibility such as work-from-home reimbursements. These elements are frequently cited as enhancing work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks such as wellness stipends, free Friday lunches, stocked kitchens, and office events are highlighted. These extras are seen as augmenting overall compensation value.
Payoneer Insights
What We Do
Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to removes barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses.
