Customer Success Manager

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product.
We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.

To learn more about us, take a look at our website here.

Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.

About the Role

An indispensable component of Clipboard’s marketplace is its healthcare facility customers. The Customer Success Manager ensures the continued success of the partnership between Clipboard and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility. 

If you’re an avid problem solver, great communicator, and diligent executor, Clipboard is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers, while continuing to sharpen your business acumen.

Responsibilities:

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices 

• Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships

• Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows

• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering

• Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly

• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause

• Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’

• Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

Qualifications

• Relationship management experience not required but strongly preferred

• Excellent verbal and written communication skills

• Willingness to try / lack of fear

• Bachelor's Degree

Benefits:

• Do great work that matters for customers who could really use your help

• Competitive pay

• Unlimited PTO

• Fully Remote

The range provided is Clipboard's reasonable estimate of the salary for this role. The actual amount may differ based on factors such as experience, knowledge, skills, abilities, and location. This role may also be eligible for discretionary bonuses and/or equity compensation.