The Role
The Customer Success Manager develops long-term customer relationships, collaborates on goals, prioritizes strategic needs, and improves team productivity through methodologies.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
At dLocal, we don’t just manage accounts; we fuel the growth of the world’s biggest companies in the most complex markets. We are looking for a Customer Success Manager who is a natural problem-solver and a relentless advocate for our clients. You won't just be a point of contact—you will be a partner, helping global giants navigate the payments landscape in emerging markets.
What will I be doing?
- Strategic Growth: Act as the primary architect of long-term relationships, aligning dLocal’s solutions with the ambitious goals of our global clients.
- Voice of the Customer: Be the internal catalyst for change, translating client feedback into actionable product and operational improvements across dLocal teams.
- Methodology Leadership: Don’t just follow processes—build them. You will own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.
- Strategic Discovery: Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear milestones.
- Cross-functional Collaboration: Interact and work together with different areas of the company to ensure a seamless experience for assigned accounts.
What skills do I need?
- Analytical Power: You use data and advanced Excel skills to tell a story and prove value to stakeholders.
- Agility: You thrive in the "dLocal speed." You are a proactive multi-tasker who can pivot from a strategic roadmap meeting to a technical deployment call without missing a beat.
- Proven Track Record: 3+ years of experience in a B2B Customer Success role (or similar), with a proven track record of meeting or exceeding program goals and key performance indicators (KPIs).
- Communication: Fluent in English. You are an excellent listener and a natural problem solver.
- Attitude: Team spirit and proactive behavior are essential. You must be comfortable with the ability to travel as needed to foster client relationships
- Payments Expertise: You have a deep understanding of the payments ecosystem. This isn't just an advantage; it's your playground. (Nice to have)
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
Top Skills
Excel
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
