What You Do
- Partner with regional Account Executives to support customer retention, renewals, and territory growth.
- Serve as a technical and operational subject matter expert for DroneSense customers, with emphasis on DFR and tactical drone operations.
- Deliver customized product demonstrations, FlyDays, and operational showcases for current and prospective public safety agencies.
- Conduct virtual and on‑site customer onboarding, training, and account setup to ensure successful adoption.
- Strategically manage accounts approaching renewal to drive satisfaction, expansion, and long‑term value.
- Represent DroneSense by Versaterm at conferences, FlyDays, trainings, and customer workshops.
- Act as the voice of the customer by gathering operational feedback and partnering with Engineering and Product teams to inform roadmap priorities.
- Stay current on FAA regulations including Part 107, Part 91 Public Aircraft Operations, COWs, COAs, and BVLOS frameworks.
- · Support agencies in navigating regulatory pathways and advancing compliant, scalable drone programs
What You Bring
- 3+ years of experience as a Customer Success Manager in a SaaS environment.
- 3+ years of experience supporting public safety or first responder organizations.
- 3+ years of experience in UAS operations, technical sales, or support engineering.
- Strong working knowledge of DFR program design and FAA regulatory requirements for VLOS and BVLOS operations.
- Ability to clearly communicate complex technical and regulatory concepts to diverse audiences.
- Self‑starter with the ability to operate independently and collaboratively.
- Experience with CRM platforms such as Salesforce or HubSpot (preferred).
- Willingness to travel to support customer and operational needs up to 40%
Preferred Qualifications
- Prior experience with DroneSense.
- Direct experience supporting DFR programs or obtaining FAA COW/COA approvals.
- FAA Part 107 certification and operational flight experience.
- Experience with ground‑based Detect and Avoid (DAA) sensors.
- Background in public safety, emergency response, or defense environments.
- Experience supporting drone‑related SaaS platforms.
Top Skills
What We Do
DroneSense offers a drone software platform tailored for the unique needs of the public safety market. Our comprehensive solution equips first responders with a complete tool set that expands situational awareness and acts as a force multiplier. Simultaneously the platform seamlessly addresses risk management and is a full system of record for regulatory compliance. We offer advanced methods to collaborate on-scene or offsite with multiple stakeholders, and everything is functional offline first. Our mission-critical platform solves the challenges of scale and operational deployment across an entire organization, ultimately leading to more saved lives.
Drones are a game-changer for the way first responders carry out their various missions. DroneSense is here to serve as an integral part of this evolution in public safety. Please contact us to learn more or visit www.dronesense.com.
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