Attio

Customer Success Manager

Reposted 17 Days Ago

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London, Greater London, England, GBR

Hybrid

52-52 Annually

Senior level

Database

The Role

As a Customer Success Manager, you'll design and manage retention, health, renewal, and upsell programs, guiding customers through complex use cases and ensuring their long-term success with the AI-native CRM.

Summary Generated by Built In

Attio is on a mission to redefine CRM for the AI era.

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

As an Attio Customer Success Manager, you will be responsible for designing and managing Attio’s retention, customer health, renewal, and upsell programs.

What you'll do

Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis
Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket
Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs
Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group
Collaborate with SE, post-sale, and Support teams to create content for scaled programs
Collaborate with marketing and product on brand and activation content

What you'll bring

5+ of relevant professional experience, of which 3+ were in a CS or Account Management role
A passion for technology and experience coaching customers on how to get the most out of a complex software product
Experience building programs in addition to having strong customer relationship skills
Experience at early or growth-stage startups

What does the hiring process look like?