About the Role
Customer Success Managers (CSMs) serve as the primary post-sales contact for Elsevier’s Clinical Solutions customers. They lead onboarding, drive product adoption, and ensure customers realize value from our solutions. As trusted advisors, CSMs foster engagement, safeguard revenue, and identify opportunities for upselling and cross-selling.
Responsibilities
They coordinate closely with Account Managers and all support functions to ensure strategic goals are met within the account.
Pre-Sales: Work with Account Managers to engage with KOLs and end users to improve conversion rate.
Post-Sales: Work with customers to determine and achieve their success metrics through engagement activities
Their focus is on customer retention, renewal growth and identifying upsell/cross selling opportunities.
Requirement:
Medical degree or relevant experience in the healthcare or medical industry is essential
Proven background in customer engagement and retention
Fluency in both Arabic and English.
Comfortable working in a global, matrixed organization
Self-motivated, highly organized, and proactive
Strong project management and problem-solving capabilities
Excellent influencing and presentation skills, with the ability to engage both high-level executives and end users
Work for you
We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.
Medical Insurance and Air Ticket
Competitive Bonus
25 days Annual Leave
Remote Working Model
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care.
Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems.
Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
