Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built.
Today:
Hundreds of contractors use Broccoli to run their front office
We’ve grown from $0 → millions in ARR in under a year
We’re trusted by both single-location operators and large multi-location groups
Raised $25M+ from Khosla Ventures and YC
This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
What you’ll doOwn a portfolio of customers (SMB → enterprise)
Drive adoption and usage of Broccoli’s AI agents
Identify and execute expansion opportunities:
More call volume
More products (inbound, outbound, QA, etc.)
More locations
Monitor account health using data (usage, bookings)
Run onboarding and ensure fast time-to-value
Work closely with product + engineering to improve outcomes
Analytical
You’re comfortable with data and metrics
You can quickly understand what’s working vs not
Operator mindset
You don’t wait for instructions — you figure things out
You think in workflows and outcomes, not tasks
AI-native
You use tools like Claude to move faster and automate work
You look for leverage in everything you do
Revenue-oriented
You understand your job is to grow accounts, not just support them
You’re comfortable identifying and pushing upsells
Customer-focused (but not soft)
You care about customer outcomes — revenue, bookings, efficiency
You’re willing to push customers to change how they operate
Your accounts expand consistently
High product adoption and usage across customers
Low churn, high NDR
Customers see clear ROI from Broccoli
You manage more accounts over time without losing quality (through systems + AI)
Skills Required
- 3-6+ years of experience in Customer Success, Account Management, or Implementation at a SaaS company
- Proven ability to manage complex, high-touch customers
- Strong communicator who can explain technical concepts
What We Do
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
