Customer Success Manager

Our mission is to bring intelligence and reliability to real-world operations — starting with home service businesses.

We see operations as a systems problem, not a staffing problem. Answering customers, scheduling appointments, and following up consistently requires judgment, memory, and accountability — not more headcount. As LLMs makes AI agents easier to build and demos easier to fake, reliability and execution become the only real advantage. We help home service companies run their front office with AI that takes action, remembers context, and delivers outcomes you can trust.

In 2025, we scaled revenue 20× to mutli-million dollars, grew the team from 5 to 20, and raised a $25M Series A led by Khosla Ventures with participation from Y Combinator.

Some things to know about us:

• Our COO was our first customer — a plumbing company CEO — and helped shape Broccoli from day one.

• Our customers collectively do $15B+ in annual revenue, and Broccoli sits directly in the flow of how that revenue is captured.

• We’ve booked 500K+ real, verified appointments for our customers.

• Every engineer spends time building onsite with customers, listening to live calls and seeing real-world edge cases firsthand.

Broccoli is building the AI intelligence layer that runs front-office operations for home service businesses — turning calls into scheduled appointments and real revenue. We’re looking for a Customer Success Manager to drive onboarding, adoption, and long-term customer outcomes, ensuring contractors get real value from Broccoli. If you enjoy working closely with customers and turning product usage into measurable results, this role is for you.

• Own a high-volume portfolio of accounts — onboarding, adoption, retention, and expansion

• Run check-ins and business reviews to communicate ROI and catch risk early

• Monitor health scores and usage data to flag churn and surface upsell opportunities

• Coordinate with Engineering on integrations and resolve customer blockers fast

• Feed customer insights back to Product and help build playbooks that scale the CS function

• 3+ years in Customer Success, Account Management, or a similar role at a B2B SaaS company

• Comfortable managing a high-volume book — you balance efficiency with genuine care

• Data-driven and outcomes-focused — you use NRR, health scores, and usage data to prioritize your time

• A communicator who builds trust fast with time-strapped business owners

• Process-minded — you build playbooks, not one-off solutions