We are looking for a Customer Success Manager (CSM) to support and grow our SMB customer segment. In this role, you will build strong customer relationships, understand business needs, and deliver scalable strategies that ensure successful adoption and ongoing value of Blip products.
What You’ll Do
Relationship Management
Build and maintain strong, trust-based relationships with SMB customers.
Develop a deep understanding of customer goals, challenges, and needs using data-driven insights.
Adoption & Onboarding
Design and implement effective product adoption processes.
Partner with internal teams to deliver a seamless and positive customer experience.
Customer Success Strategy
Develop and execute scalable customer success plans across 1:1, 1:few, and 1:many engagement models.
Identify at-risk accounts and create proactive action plans to reduce churn.
Data, Metrics & Performance
Use customer success data and metrics to evaluate account health.
Define and track KPIs to measure customer success and drive continuous improvement.
Training & Enablement
Provide ongoing product training for customers on Blip features and best practices.
Create educational materials and resources to support platform adoption.
Issue & Escalation Management
Serve as the voice of the customer within Blip to ensure technical and relational issues are addressed.
Collaborate with internal teams to deliver solutions that enhance customer satisfaction.
Feedback & Continuous Improvement
Collect customer feedback and share insights with internal teams.
Contribute to product and process improvements based on customer needs.
Propose initiatives that support continuous improvement across your customer portfolio.
Requirements
2+ years of experience in Customer Success or a related client-facing role.
Strong communication, negotiation, and relationship-building skills.
Highly analytical with strong prioritization and data-driven decision-making skills.
Experience working with digital products or projects (software, systems, interfaces).
Experience in project/product management and quality assurance.
Creative problem solver with a results-oriented mindset.
Ability to manage multiple projects simultaneously.
Advanced proficiency in English and/or Spanish.
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What We Do
We connect people and companies in intelligent chat on the main messaging channels that sell, serve, solve and surprise. For this, we combine the best of technology and human knowledge in our company and on the Blip platform, always anticipating and creating trends.
Want to know more about Blip? Access our website!
