Customer Success Manager

About Us

  Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
   

About this role

  Working on the Customer Success team you will be the primary contact for the customer relationship within your portfolio. You will address day-to-day questions, hold account reviews with key stakeholders, resolve escalation issues, and communicate customer needs internally to influence business priorities. This requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization.  

What you will be doing  

• Retain existing customers, grow your portfolio, and drive adoption of the Kenect platform.  
• Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems.  
• Conduct weekly/monthly/quarterly follow ups, as appropriate, to assess the overall health of the account and identify successes and potential red flags.  
• Have crucial conversations  
• Maintain customer data i.e., contacts, account health, significant events, etc. in company supported CRM.  
• Delivering and communicating ROI for our clients, throughout the customer lifecycle.  

Skills & qualifications  

• 2+ years of Customer Success experience in a SaaS or software company.  
• Driven, self-motivated, enthusiastic and with a “get things done” attitude.  
• Ability to manage a large portfolio of clients with amazing task and time management.  
• A+ organization skills  
• Results-driven mentality, with a bias for speed and action.  
• Knowledge of Salesforce is a plus  

Our company values we hope you showcase

• Unwavering Customer Obsession 
• See it, Solve it, Get it Done 
• Build, Adapt, Win 

What Kenect offers

• Health, Dental, Vision, Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.