At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.
The Customer Success Manager will manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth. The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives
Job Responsibilities:
- Serve as the primary contact for a portfolio of clients using HubSpot.
- Develop and maintain strong, long-term client relationships.
- Understand client business objectives and tailor HubSpot solutions to meet those needs.
- Guide clients through onboarding and ensure successful implementation of HubSpot tools.
- Provide ongoing support and training on HubSpot’s features and best practices.
- Identify opportunities for clients to optimize HubSpot use and drive business growth.
- Monitor client usage and success metrics, proactively addressing any issues.
- Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
- Regularly communicate with clients to review progress, gather feedback, and update on new features.
- Prepare and present reports on client performance and ROI from HubSpot.
- Collaborate with internal teams to resolve client issues and deliver exceptional service.
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry.
- In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
- Strong understanding of digital marketing principles and practices.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to manage multiple clients and projects simultaneously.
- Strong problem-solving skills and a proactive approach to client management.
- HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.
Top Skills
What We Do
Success today requires a strong digital presence, but finding the right expertise for digital transformation is a challenge many face. INSIDEA aims to bridge this gap.Founded by Pratik Thakker, INSIDEA is a leading digital and outsourcing solutions provider. We aim to connect businesses worldwide with superior digital services to achieve outstanding results.We customize our offerings to address each client's specific requirements. INSIDEA’s essence lies in our commitment to turning innovative ideas into reality, enhancing online visibility for businesses, streamlining operational processes, and unlocking their potential to the fullest.Our service portfolio is diverse, catering to the unique demands of businesses across the globe. Our culture, built on flexibility, creativity, and a balanced approach, distinguishes us, fostering a remote work environment that attracts and develops top talent.Since our inception, we have experienced rapid growth in our team and global footprint. We have achieved the status of a HubSpot Diamond Solutions Partner in the short span of a year. This achievement highlights our role as a trusted partner in our clients' digital transformation journeys.Follow us on LinkedIn to discover how we're transforming digital solutions and outsourcing, creating valuable connections, addressing specific business challenges, and delivering meaningful results.
