We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration contractors with the technology they need to scale and grow their businesses.
Recently voted a Top 10 Start-up in Chicago by LinkedIn and a Top Start-up by BuiltIn, as a Y Combinator-backed company, this is an exciting time to be joining our team as we embark on this next stage of accelerated growth, opening up incredible opportunities for our people to thrive and expand their careers.
At Albi, we are looking for a passionate and proactive Customer Success Manager to join our growing team. The CSM will own the post-onboarding client relationship, serving as a trusted advisor to restoration businesses using the Albi platform. This role is responsible for driving adoption, ensuring customers achieve measurable outcomes, and identifying opportunities for expansion while mitigating churn risk. You will partner closely with Sales, Support, Product, and Onboarding teams to deliver a seamless customer experience, lead quarterly business reviews, and act as the voice of the customer internally.
Requirements
- 2+ years of experience in Customer Success, Account Management, or a client-facing role at a SaaS company
- Strong communication and relationship-building skills; able to engage confidently with owners, admins, and field teams
- Demonstrated ability to manage a book of business, prioritize accounts, and deliver outcomes against retention and growth goals
- Ability to identify churn risks early and execute proactive engagement plans
- Ability to work autonomously, take ownership of client outcomes, and proactively solve problems
- Proficiency in using CRM platforms (HubSpot preferred) and analyzing customer health data to drive action
- Experience running client meetings such as QBRs/ABRs and coordinating cross-functional initiatives
- Comfortable leading live or virtual training sessions with Albi users to drive adoption and confidence in the platform
- Comfortable in a fast-paced startup environment with a focus on continuous improvement
- Restoration industry experience or knowledge of restoration workflows is a strong plus
Benefits
We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.
We offer a generous compensation package which includes;
- Good balance of personal autonomy and team collaboration on projects
- Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
- Be in an environment where your input is highly valued and personal growth is prioritized.
- Interesting and challenging work.
- Competitive Salary
- Generous PTO.
- Medical, dental, and vision insurance coverage.
- Regular team events and off-sites.
- Equipment budget - everything you need to do your best work
- Continuing education, mentoring, and career development opportunities
- 401K Plan + Matching.
Your journey is your own, and we’re here to help you thrive, no matter your starting point.
Top Skills
What We Do
At Albi, we’re a mission-driven organization, passionate about empowering the unsung heroes of the restoration industry. Restorers work tirelessly to rebuild homes, businesses, and communities after disasters — they deserve tools that help them unlock their full potential. Our core values drive everything we do: we go the extra mile, embrace challenges, and lead with bold empathy, knowing that by supporting restorers, we help them create lasting legacy value for themselves and their teams.
Technology is the key to unlocking growth, and at Albi, we’ve built a platform that transforms the way restoration professionals manage their businesses. With streamlined job management, CRM, and business operations all in one place, we help restorers focus on what matters most: delivering excellence to their clients and driving meaningful, sustainable growth.
Join us in pushing the restoration industry forward, fueled by passion, innovation, and a deep commitment to helping restorers succeed. At Albi, we believe that when restorers thrive, their communities do too — and we’re proud to be part of that mission.
Why Work With Us
We’re driven by purpose, fueled by high energy, and backed by venture funding. We focus on collaboration, growth, and built on diversity and equal opportunity. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. Your journey is your own, and we’re here to help you thrive, no matter your starting point.
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