Job
Simpro is scaling rapidly, and we’re doubling the size of our Customer Success organisation in 2026. With strong global growth and an expanding product suite, we’re looking for Account Managers with sharp commercial instincts - someone who can build strong relationships, close opportunities within an exciting portfolio of clients, and grow their career in a high-performing SaaS environment.This is a true Account Management role, you'll own renewals, drive product adoption, and maintain strong relationships across a portfolio of 100+ SMB and Mid-Market accounts. You’ll combine consultative customer engagement with the hunger and confidence to expand accounts and make an impact.
What You’ll Do
Own renewals and reduce churn
Manage end-to-end renewal processes for your book of accounts with accuracy and consistency
Run proactive outreach and usage reviews to identify at-risk customers before they churn
Maintain clean renewal forecasts and keep your pipeline up to date
Drive product adoption and customer health
Conduct regular check-ins and usage reviews to ensure customers are using what they've paid for
Help customers improve their workflows through straightforward guidance and best practices
Handle escalations calmly and work cross-functionally to resolve customer issues
Maintain structure and discipline
Follow established playbooks, cadences, and process workflows
Keep accurate records, manage administrative tasks, and maintain excellent hygiene across your accounts
Identify small growth opportunities (additional users, modules, training) across your portfolio
Communicate clearly with operational customers
Work with time-poor, trades-oriented customers who value simple, direct communication
Translate product features into practical, easy-to-understand benefits
Build trust through consistency, follow-through, and genuine care for customer outcomes
What You’ll Bring
Proven experience in Account Management, Customer Success, or Renewals role within SaaS.
Demonstrated ownership of renewals and churn reduction across 100+ accounts
Experience working with SMB or Mid-Market customers in operational industries
Confidence identifying customer needs and translating them into clear recommendations.
Strong process discipline—you follow playbooks and maintain structured workflows
A driven, outcomes-focused attitude and the ability to thrive in a fast-growing environment.
What We Can Offer You
Novated leasing via salary packaging
Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations.
Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices.
In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider.
Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team.
No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us:
We are One Team
We Innovate
We Own It
We Care
We Have Fun
We Understand
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