Customer Success Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Role Summary:

The Customer Success Manager will have a clear understanding of their North American Issuer Solutions business strategy, goals and objectives. The Customer Success Manager will leverage success metrics for their client(s) and cultivate Success Plans to influence overall client satisfaction and growth. The role will support initiatives to foster strong client relationships, review TSYS product value for adoption and retention while studying whitespace opportunities, in an effort to drive measurable growth. The role will require working with the client to build strategies to drive successful outcomes by navigating the TSYS organization and using best practices. The Customer Success Manager is expected to continually develop their industry and product knowledge by working closely with peers and senior colleagues.

Essential Functions:

• Combines TSYS knowledge with business insight to deliver effective recommendations

• Effectively amplifies voice of client with internal teams to help ensure TSYS remains laser-focused on client's success

• Advances client’s core business goals through insight and resources

• Uses expertise and effective questions to identify problems

• Develops strong working knowledge of TSYS' major solutions and high level understanding of others

• Leverages industry insight to position client for future success

• Integrates client priorities and timelines into success plans

• Serves as the central resource for the team and client

• Leverages the TSYS organization as a tool to drive client success

• Crafts a client engagement charter with clearly specified goals and metrics by incorporating the output from above functions

• Mentors team members to help accelerate their personal development

Minimum Qualifications:

• Bachelor’s degree

• 4-8 years of experience in Customer Success, Client Experience and/or Consulting

• Prior financial services, payment or technology experience

• Experience using Salesforce or similar CRM technology 

• Travel: Approximately 20% for internal meetings, client meetings, and conferences  

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].