About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
Learn more about us here!
This is a 100% remote position
About your new role:
The Customer Success Manager will focus on business development and customer retention through consistent customer contact, QBRs, and management of a base of CommandLink customers. The primary goal is to maximize CommandLink customer experience, growing the base of business through upgrades, product cross-selling, and maintaining our industry-low customer churn rate. The Customer Success Manager will be supported by exceptional engineering resources, Sales Directors who will work in concert in these efforts, and sales leadership who are laser-focused on helping every employee surpass their career goals.
Key Responsibilities:
- Cultivate a broad understanding of CommandLink’s products, technology, software, and game-changing support methodology
- Leverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning CommandLink to grow our partnership with our primarily mid-market and enterprise customer base
- Gain the trust of your assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with CommandLink across their life cycle
- Implement strategic initiatives created in cooperation with CommandLink leadership that will identify opportunities for product cross-selling and work with the various additional resources through a sales cycle and to ultimately winning additional business
- Manage the proprietary CommandLink software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved
- Have a positive impact on the company culture, which CommandLink is very focused on maintaining as we rapidly grow into a U.S. leader for enterprise network, communications, and software solutions
What you'll need for success:
- 4-year college degree, or experience commensurate with a degree
- Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal
- 3-5+ year’s experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software
- Effectiveness and comfort with interaction of a customer’s leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations
- Strong Excel, MS Office, and general computer software skills
- Positive, likeable, calm, and persuasive personality with negotiation skills
- Self-motivated drive with zero outgoing call reluctance
- Ability to meet deadlines and maintain composure under pressure
- Charismatic personality that can quickly gain the trust of CommandLink’s customers and partners
- Proven ability to learn new skills, software tools, and tasks quickly
- Proven ability to perform while exceeding sales and customer retention goals
Why you'll love life at Command|Link
Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team
At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.
AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.
Top Skills
What We Do
CommandLink is the only global infrastructure provider that unifies connectivity, security, voice, and AI into one intelligent platform—backed by world-class support.
At the foundation of our platform is the industry’s most advanced Global ISP Aggregation fabric, giving enterprises access to 5,000+ carriers in over 200 countries through a single vendor, contract, and software interface. Whether you're deploying a single site or a global hybrid network, CommandLink delivers unmatched reach, control, and SLA-backed performance.
We integrate SD-WAN, SASE (Fortinet, Versa, Cato, Meraki, Juniper), MDR/XDR, Cloud Voice, monitoring, and support into one seamless experience—purpose-built for modern IT teams managing multi-vendor environments.
CommandLink’s platform includes AI-driven engines, Command|Monitor and Command|Alert, that proactively detect network degradation, security threats, or service anomalies and automatically trigger intelligent workflows, vendor escalations, or internal remediation—before users are affected.
Our Command|POD support model sets a new standard in enterprise service. Each customer is assigned a dedicated team of Tier 3 engineers who understand your environment and provide real-time, proactive support. No call centers. No handoffs. No excuses.
From first mile to last, CommandLink consolidates and simplifies global IT infrastructure into a single platform—with intelligent operations and unmatched support.
Learn more at www.CommandLink.com or contact [email protected]
