Job Context
The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.What You’ll Do
Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
What You’ll Bring
Experience in customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit.
Have a customer-centric approach, with a desire to deliver the best for our customers.
Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
Experience working with business process software in a customer-facing role would be a benefit.
Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
Exceptional customer service and troubleshooting/problem solving skills.
Ability to work effectively under pressure and to perform well in a team dynamic.
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Home Office Allowance
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Program – get rewarded for referring a friend to join our team!
Flexible work environment
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations.
Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices.
In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider.
Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team.
No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us:
We are One Team
We Innovate
We Own It
We Care
We Have Fun
We Understand
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