Job Context
You will play a key role in supporting the long-term success, retention and growth of our customer base. This role is ideal for commercially minded professionals who enjoy managing a large portfolio of customers, building trusted relationships and identifying opportunities to expand partnerships while delivering outstanding customer outcomes.You will manage a portfolio of customers, maintaining regular and structured engagement to drive product adoption, retention and customer satisfaction. Acting as a trusted advisor, you will help customers maximise the value of our solutions while identifying opportunities to introduce additional products, services or training that support their business goals.
Location: Reading, RG1
What You’ll Do
Manage a portfolio of customer accounts, maintaining regular, planned communication to support retention and long-term success.
Guide customers throughout their journey with Simpro Group, ensuring they are aware of and benefiting from available resources and product capabilities.
Identify workflow or utilisation inefficiencies and provide recommendations to improve customer outcomes and software adoption.
Build strong stakeholder relationships, acting as a trusted advisor and primary point of contact.
Proactively identify opportunities to expand and grow accounts through additional products, services or training, supporting the sales cycle through to close.
Deliver high levels of customer satisfaction through proactive account engagement, issue resolution and cross-functional collaboration.
Maintain strong internal collaboration with Sales, Support and Product teams to ensure customer needs are addressed effectively.
What You’ll Bring
Experience in a customer-facing, account management, customer success or sales support role.
Commercial mindset with the ability to identify opportunities, support deal progression and contribute to portfolio growth and expansion revenue.
Experience managing a large customer portfolio and maintaining structured engagement cadences.
Strong relationship-building, communication and stakeholder management skills.
Tech-savvy with the ability to explain technical concepts in a clear, simple way.
Proactive, organised and able to manage workload effectively in a fast-paced team environment.
A customer-first mindset with a passion for delivering measurable value and long-term success.
What We Can Offer You
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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