Technical Account Manager

Most customer journeys in B2B are boring. Big promises, little follow-up.

At Strise, we are not here to be another software company with a nice dashboard and a forgotten onboarding guide. We build real relationships with people who fight financial crime every day and help them succeed with technology that makes a difference.

Now we are looking for a Technical Account Manager who knows how to build trust, create engagement, and take real ownership of customer relationships, both technically and commercially.

If you understand your customers better than they understand themselves, enjoy solving real technical problems with them, and get energy from helping them win, keep reading.

What you will be doing:

• Build relationships that matter, not just manage accounts, but own them. You will know your customers so well that you can help them before they even ask.

• Technical onboarding & solution ownership: Own customer implementations from start to finish: API setups, integrations, onboarding, and hands-on problem-solving when things don’t behave as expected.

• Proactive customer success, find opportunities, identify patterns, and build cadences that make our customer success operations smarter and faster.

• Be the bridge, translate between product, tech, and sales so everyone works toward the same goal, and be the customer voice internally as well.

• Create structure, build documentation, help articles, and better support processes that make life easier for customers and your colleagues.

Apply if:

• Love people and get energy from meeting customers face to face

• Are comfortable discussing APIs, integrations, and data flows with both engineers and non-technical stakeholders

• You have a keen eye for details and find problem-solving fun

• Take ownership and make things happen without waiting for someone to tell you what to do

• Have a few years of experience from customer-facing roles, preferably in tech, SaaS, or finance

• Have a good comprehension of at least one Nordic language

• Stay calm when things get messy and focus on finding solutions together with the customer

Bonus points if you:

• Know something about AML (Anti-Money Laundering)

• Have experience with partnerships or complex B2B relationships

• Have knowledge of GraphQL

Do not apply if:

• You think customer meetings are best handled via email (or better yet, avoided)

• You find compliance functions "Boring"

• You panic when someone says API and pretend you don’t have time to deal with it

• You believe “relationship building” means sending a quarterly newsletter

• You need a 30-step manual before you take action

• You think AI is a passing trend

• You get nervous when a customer is unhappy, and your first instinct is to hide

• You think your job ends once the customer is onboarded

What you get:

• A role with real ownership and influence, not a checklist, and a chance to work on a product that makes a real difference in the fight against financial crime

• A flexible setup with your main base in our new office in Rådhusgata 9, Oslo

• We have a policy of a minimum of three days a week in the office, but you will probably not comply because you will be too busy visiting customers.

• We have the best social committee arranging monthly after-work events, an annual offsite, and more

Why Strise?

We are helping banks, fintechs, and financial institutions fight financial crime with AI, automation, and ambition. We are building something that matters, and we have fun doing it.

Get a glimpse of life at Strise:

• Instagram @strise.ai

• Podcast: The Laundry

• Career page on our website.