Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.
What you will do
Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
Act as the connecting thread for internal teams with the customer across the customer journey
Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
Serve as a trusted adviser and advocate for clients
Create customer success plan with each client
Monitor and maintain customer health
Educate clients on business value of solutions
Aid customers in usage and value realization of solutions
Partner with Account Executive(s) in preparing and conducting quarterly business reviews
Drive customer advocacy within Equifax
Utilize voice of the customer to inform product roadmaps
Coordinate internal COE teams to benefit of customers
Provide clients transparency on status of issues/requests
Assist with resolution of customer support issues
What experience you need
Knowledge of customer success processes
5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
Bachelor's degree in related discipline or equivalent experience
Experience promoting value through the customer experience
Experience working with complex, multi-divisional, multi-geographical customers
Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
Experience working with cross-functional teams
What could set you apart
Exceptional ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task; strong project management skills
Self-driven and proactive
Bias for action
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-ID-BoiseFunction:
Function - Sales and Account ManagementSchedule:
Full time
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
