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Growth Signals is a GenAI platform purpose-built for R&D and Innovation teams.
The Role
The Customer Success Manager will enhance customer outcomes using the AI platform, oversee onboarding and training, manage customer relationships, and drive retention and expansion efforts. Key metrics for success will be established, along with scalable processes and workflows. Quarterly travel to customer sites is expected.
Summary Generated by Built In
Customer Success Manager
Location: US Remote (preference for major metro areas in EST/CST such as New York, NY)
Type: Full-time
Stage: Seed-stage AI Startup
Industry: B2B SaaS / Artificial Intelligence
- Own a portfolio of early customers—ensuring they achieve meaningful outcomes with our AI platform
- Lead onboarding, training, and activation for new accounts, driving rapid time-to-value
- Build deep relationships with users and stakeholders, becoming a trusted advisor
- Proactively identify risks, troubleshoot challenges, and drive retention and renewal
- Partner with Sales on expansion opportunities; drive upsell and cross-sell initiatives
- Collaborate with Product and Engineering to deliver customer feedback and influence roadmap decisions
- Develop scalable CS processes, playbooks, and workflows from scratch
- Help define key metrics like NRR, product adoption, and customer health
- Travel to client sites quarterly to provide white-glove customer engagement
- Equivalent of 3+ years in Customer Success, Account Management, or a similar role in B2B SaaS (bonus if in AI, dev tools, or data platforms) AND
- Minimum of a Bachelor’s degree in Business, Communication, Marketing, or a technical field such as Product Management, Engineering, Software Development, etc.
- Proven ability to manage the full post-sales lifecycle across onboarding, success, and expansion
- Passion for emerging technology—especially AI—and ability to translate complex solutions into customer value
- Excellent communication skills and comfort engaging with technical and executive stakeholders alike
- Self-starter with a bias for action; thrives in ambiguity and can build systems from the ground up
- Experience working in seed to Series A-stage environments; adaptable, resourceful, and resilient
- Familiarity with CRM and CS tools like HubSpot, Salesforce, Notion, or ChurnZero (or eagerness to figure it out fast)
- MBA or Masters Degree in a relevant field
- Exposure to AI products, data APIs, or developer-facing platforms
- Background working directly with product or in a technical CS role
Top Skills
Churnzero
Hubspot
Notion
Salesforce
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The Company
What We Do
Growth Signals is a GenAI platform purpose-built for R&D and innovation teams.
We're on a mission to unlock the strategic potential trapped inside every R&D and innovation team. When brilliant research gets stuck in silos, buried in reports, or lost in translation to leadership, everyone loses. Growth Signals bridges that gap—turning research insights into executive-ready strategies with speed and precision.
