TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is comprised of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape.
As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success.
Location: This role will require onsite in our Sarasota, FL location.
Culture is one of the most important things at TENEX.AI—dive into our culture deck at culture.tenex.ai to see how we live it every day, with a deep emphasis on the collaboration and community that only in-person work delivers.
This role is for those already in Sarasota, Florida (outside Tampa), or ready to relocate / commute here, where bold innovators ignite cybersecurity revolutions. Escape the overly inflated cost of living and sky-high tax burdens of places with our incredibly aggressive relocation packages, designed to make the move for you and your family seamless, lucrative, and life-changing—think zero state income tax unlocking your full earning potential!
Join us in this sun-soaked paradise, embracing unparalleled personal freedom, a pro-business powerhouse climate, year-round amazing weather, and a very pro-family culture headlined by the nearby master-planned utopia of Lakewood Ranch, boasting top-tier amenities, schools, and community vibes that fuel work-life mastery.
Job Responsibilities:Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.
Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.
Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.
Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.
Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.
Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.
Educate customers on best practices, new features, and enhancements to maximize their security outcomes.
Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.
Facilitate contract renewals and support expansion efforts in partnership with the Sales team.
Travel as needed (10-15%) to meet with key customers and strengthen relationships.
Technical & Industry Expertise
3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services.
Strong understanding of cybersecurity principles, threat detection, and incident response.
Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus.
Customer-Focused Skills
Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction.
Strong problem-solving and analytical skills to identify customer pain points and deliver solutions.
Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner.
Soft Skills
Highly organized with strong project management capabilities.
Ability to work independently while collaborating effectively with internal teams.
Passion for helping customers succeed and a proactive approach to relationship management.
Education
Bachelor’s degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience).
Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus.
Why Join Us?
Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.
Collaborate with a talented and innovative team focused on continuously improving security operations.
Competitive salary and benefits package.
A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.
If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!
Top Skills
What We Do
TENEX is a cybersecurity company leveraging advanced artificial intelligence and human expertise to transform enterprise security. Backed by Andreessen Horowitz (a16z) and Shield Capital, TENEX’s flagship offering is a next-generation Managed Detection and Response (MDR) service, transforming how organizations detect and respond to threats. With deep expertise in Google and Microsoft security ecosystems and state-of-the-art AI capabilities, TENEX empowers enterprises to enhance threat detection, agility, and resilience while maximizing the value of their security investments.
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