The Webbing Customer Success Manager is responsible for managing the post-sales customer relationship with Webbing’s top accounts. This role focuses on IoT and enterprise mobility customers, where value realization and long-term partnership are critical.
The CSM acts as the primary point of contact and advisor, ensuring customers adopt and expand Webbing’s services while achieving measurable business outcomes. Working closely with Sales, Sales Engineers, Product, Operations, Analytics and Support, the CSM ensures customers receive proactive, consistent, and tailored engagement.
Key responsibilities include onboarding and enablement, driving adoption and growth, leading Executive Business Reviews, anticipating risks, and serving as the customer’s advocate inside Webbing. Success in this role requires strong mobile connectivity and IoT knowledge, experience managing high-value accounts, and the ability to engage confidently with senior executives.
Description
- Serve as the main point of contact for IoT and enterprise mobility customers
- Build long-term relationships with both technical teams and senior executives
- Lead onboarding and enablement, including SIM and eSIM provisioning, API setup, and platform training
- Conduct Executive Business Reviews to align on objectives, showcase value, and plan for growth
- Surface expansion opportunities by engaging in value-focused conversations with customers and reinforcing insights with data on usage and adoption
- Collaborate with Sales and Sales Engineers to activate new use cases, geographies, or product lines
- Anticipate risks, prepare mitigation plans, and ensure customer satisfaction is maintained
- Represent the customer’s voice internally, sharing feedback and insights with Product, Operations, and Support
- Deliver a white-glove customer experience marked by a proactive mindset, personalized support, and a consistent focus on business value
- Minimum 4 years of experience managing high-value accounts, preferably in IoT, OEM, MNO, or MVNO industries
- Proven track record of driving adoption, growth, and measurable customer outcomes
- Strong knowledge of IoT technologies / mobile connectivity is a must
- Skilled with Zendesk, Monday.com, Excel, and PowerPoint
- Strong analytical skills with the ability to turn data into insights and actions
- Excellent verbal and written communication skills in English. Additional languages are an advantage
- Ability to work independently while collaborating effectively with cross-functional teams
- Comfortable engaging with senior stakeholders and presenting at executive-level meetings
- Knowledge of AI tools or applications is an advantage
- BA/BSc degree or equivalent. MBA an advantage
Top Skills
What We Do
Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located.
Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.
