Customer Success Manager (CSM)
Omaha, NE | Full-Time, In-Office
About Us
At Remarcable, we’re on a mission to modernize the construction industry by bringing better efficiency, visibility, and communication to electrical contractors and distributors. Our cloud-based platform streamlines purchasing and tool management, helping contractors save time and money so they can focus on building the future.
We’re a fast-growing team of tech savvy contractor and distribution experts located coast to coast, with a growing hub in Omaha.
The Role
As a Customer Success Manager (CSM), you’ll be the trusted partner for our customers—ensuring product adoption, guiding them through additional features, and driving long-term success. You’ll play a critical role in building strong relationships, solving challenges, and helping customers get maximum value from our platform. Your work will directly contribute to customer satisfaction, retention, and company growth.
What You’ll Do
Relationship Management: Serve as the primary contact, building strong, lasting partnerships with contractors and distributors.
Product Expertise: Lead demos, trainings, and check-ins while keeping customers informed of new features and best practices.
Customer Advocacy: Share customer feedback with internal teams to influence product development and continuous improvement.
Retention & Growth: Monitor account health, prevent churn, secure renewals, and identify upsell opportunities.
Collaboration: Partner with Sales for smooth handoffs and work with Product to align customer needs with the roadmap.
Who You Are
3–5 years of experience in Customer Success, Account Management, or a related role (B2B SaaS experience preferred).
Background in construction (electrical, mechanical, or general) or construction technology is a strong plus.
Excellent communicator with strong interpersonal and problem-solving skills.
Quick learner with technical aptitude and experience using CRM or customer success tools (Salesforce, MS Office, etc.).
Proactive, self-motivated, and able to thrive in a collaborative environment.
What We Offer
Competitive salary
Annual Bonus
Healthcare benefits including medical, dental, vision, life insurance, STD and LTD.
401(k) with company match.
2 weeks PTO in 1st year
An opportunity to join a fast-growing company shaping the future of construction technology
Collaborative in-office environment in Omaha, NE
Ready to help contractors modernize their business and build the future with us?
Apply now and join the Remarcable team!
Top Skills
What We Do
Remarcable's all-in-one platform streamlines operations for electrical contractors, offering comprehensive solutions for material management, tool and inventory management, and prefab requisition. Connecting field to offices. Integrating with 450+ suppliers and 25 software systems, it simplifies purchasing and financial processes, enabling contractors to focus on their core business while leveraging cutting-edge technology to boost productivity, and save on cost.
