Customer Success Manager

Tabsquare is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Tabsquare provides AI-powered technology solutions for the F&B industry. Through Tabsquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. Tabsquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry.

For more information, visit http://www.tabsquare.ai.

As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.

If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you! Apply today and be part of our exciting journey at TabSquare.

This position will report to the Head of Enterprise Delivery based in Singapore 

Key Responsibilities:

• Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.
• Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.
• Drive product adoption and engagement by providing, best practices, and proactive recommendations.
• Monitor usage metrics, and identify opportunities for growth or improvement.
• Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions
• Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.
• Advocate for customers internally, gathering feedback to inform product development and enhancements.
• Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.
• Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.

• Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field is a plus
• 2+ years of experience in customer success, account management, project management or service related role.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels is a must.
• Proactive problem solver with a customer-first mindset.
• Ability to analyze data and provide actionable insights to customers.
• Excellent project management skills, with a track record of managing multiple accounts successfully.
• Good technical knowledge such as APIs, Point-of-sale and middleware interfacing is a plus.
• Ability to travel as needed to meet customers and support business needs.
• Customer-first attitude in responding to queries and representing the customer to the internal stakeholders