Job Description:
About Streamline Healthcare Solutions:
Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.
Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.
Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.
Job Summary for the Customer Success Manager
Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer and coordinate across teams to ensure an exceptional customer experience.
This position will normally work a schedule aligning with Mountain or Pacific time to support customers in those time zones.
Job Responsibilities for the Customer Success Manager
Manage multiple customer accounts:
Understand customer needs and priorities
Manage projects to ensure deliverables are met
Regular meetings to stay up to date with customer needs
Provide product and industry consultation
Facilitate timely access to resources needed
Facilitate sales of added functionality and modules to increase the customer’s efficiency.
Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
Maintain customer retention
Customer Satisfaction Rating of 85% or greater
Job Requirements for the Customer Success Manager
Bachelor's degree or higher in a related field.
Prior experience as a Customer Success Manager is desirable.
Experience in Project Management and Change Management
Leadership and Team Building Skills
Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
Excellent interpersonal skills and effective written and oral communication skills.
Innovative
Critical thinking, problem solving abilities.
Willingness to travel up to 20%.
Willingness to work alternate schedules, as required.
Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.
Top Skills
What We Do
Streamline understands people choose to work in behavioral health based on a deep desire to help others. Our SmartCare™ EHR provides organizations with the control to operate more effectively today and the flexibility to transform the way they provide care in the future—helping them to advance the lives of those in need.
